Technical Analyst will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to new customer databases. They will participate in improving documentation for customer success. Provide troubleshooting and analysis of software bugs for our customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES Using a ticketing system – submitting, updating, closing tickets in a timely fashion.
Researching, resolving and responding to customer questions received via telephone, email or support portal working under supervision.
Setup and configure Sunbird’s DCIM suite including dcTrack and Power IQ.
Accurately research technical specifications and images for IT and data center equipment located throughout any given data center environment(s).
Analyze, scrub and migrate data from current source to DCIM database.
Develop and enhance documentation to enrich a customer’s experience.
Assist with software testing when new features and fixes are completed by engineering team.
Facilitate timely resolution of customers’ issues by logging and maintaining resolution status in corporate tracking system working under supervision.
Participate in online training session for clients and partners to maintain up-to-date knowledge of Sunbird’s software suite enhancements.
Editing and working with AutoCAD and Visio drawings.
Create and/or edit models under supervision.
Data center surveys and audits REQUIREMENTS/QUALIFICATIONS Associates degree in a technical discipline or equivalent experience.
One year experience providing customer support for a technical environment.
Excellent customer-facing project management, analysis, troubleshooting, and technical skills.
Self-motivated, ability to learn and apply new skills quickly Good oral/written communication and interpersonal skills required.
Technical Support Analyst • Sioux Falls, SD, US
DataAnnotation is committed to creating high-quality AI.Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own ... Show more
Data Governance Analyst II (Hybrid).This position is available as a hybrid position in our Sioux Falls, SD office.The Data Governance Analyst II supports and advances The Bancorp Bank's enterprise ... Show more
Treasury Operations Document Specialist.Complete the process necessary to file 1099-MISC according to IRS regulations and company procedures.File Puerto Rico Tax Forms with the Hacienda and assist ... Show more
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market. Show more
Client Relationship Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis.Through regular interactions... Show more
The Marvin Technical Support Department delivers exceptional, timely, and professional support to customers by providing expert guidance on product capabilities, limitations, special pricing, and e... Show more
Ops Sup Intermed Analyst Core Operations.Working at Citi is far more than just a job.A career with us means joining a team of more than 230,000 dedicated people from around the globe.At Citi, you'l... Show more
DataAnnotation is committed to creating high-quality AI.Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own ... Show more
A description of the business units can be found at: https://www.Position(s) are to be filled in following area(s):.TS - CARE-Customer Assistance, Relationship and Education - Field Assistance.Revi... Show more
Travel Customer Support Specialist.This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.Respond promptly ... Show more
The following is the job description for the position:.The following are the duties of this position at the full working level.If this vacancy includes more than one grade and you are selected at a... Show more
Ops Sup Intermed Analyst Core Operations.Working at Citi is far more than just a job.A career with us means joining a team of more than 230,000 dedicated people from around the globe.At Citi, you'l... Show more
The Solution Architect partners directly with business units and functional teams to analyze departmental and enterprise level processes, identify system and workflow deficiencies, and design techn... Show more
AlliedTravelCareers is working with Atlas MedStaff to find a qualified CT Tech in Hot Springs, South Dakota, 57747!.Atlas Medstaff is currently seeking candidates in the CT Tech (CT Tech) professio... Show more
At Heiman Fire Equipment, we take pride in creating custom-built fire trucks for each and every department we serve and to deliver the best possible experience to our customers.Position Summary The... Show more
At Arbon Equipment, a Rite-Hite Company, your work makes an impact.We deliver industry-leading solutions that keep workplaces safe, productive, and efficient.When you join Arbon Equipment, you're n... Show more
After the initial training period, this is a hybrid role, working onsite in our Sioux Falls, SD office.The Data Analyst III serves as a subject matter expert on maintaining the systems within the D... Show more
AlliedTravelCareers is working with National Staffing Solutions to find a qualified CT Tech in Sioux Falls, South Dakota, 57117!.Details of the CT Tech - Computed Tomography (CT) opening in Sioux F... Show more
This position can be located at Bend, OR; Boise, ID; Coeur d'Alene, ID; Denver, CO; Sioux Falls, SD; Spokane, WA and Billings, MT.What's Important to You We know your career is just one aspect of a... Show more
As a Credit Analyst, you will be responsible for identifying and evaluating credit risks associated with commercial loan requests and complex credit relationships.This includes determining the info... Show more
