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Customer Service Specialist
Customer Service SpecialistMark Quinzi Farmers Insurance • Scottsdale, AZ, US
Customer Service Specialist

Customer Service Specialist

Mark Quinzi Farmers Insurance • Scottsdale, AZ, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Are you passionate about helping others and making a positive difference in people's lives?

Do you have a talent for understanding the unique needs of customers and finding solutions?

Then join our Farmers Insurance team as a Customer Service Specialist. In this role you'll be the first point of contact for our customers and become a trusted advisor for policy, billing and coverage questions.

Responsibilities :

  • Assess customers needs to provide efficient solutions and one-call service.
  • Process policy and coverage changes ranging from simple to complex.
  • Conduct Farmers Friendly Reviews (FFRs) with renewing policies.
  • Identify open lines of business and make policy / coverage recommendations.
  • Keep accurate records of customer interactions.

You'll be a great fit for this role if you :

  • Love helping people and take pride in finding solutions.
  • Have multitasking and organizational skills to work on multiple issues at one time.
  • Work well in a team environment and collaborate well with others.

    • Benefits

    Hourly Base Salary + Bonus Opportunities

    Mon-Fri Schedule

    Career Growth Opportunities

    Hands on Training

    Team Lunches

    Monthly Bonus Opportunities

    Commission Opportunities

    Flexible Schedule

    Small & Fun Office Environment

    Responsibilities

  • Assess customer requirements to recommend the best products and solutions.
  • Review renewal policies and follow up on necessary updates or changes.
  • Process simple and complex policy changes and issue certificates of insurance as needed.
  • Block off schedule for cross-sell / up-sell products to existing customers.
  • Keep accurate records of all customer interactions, inquiries, and actions taken.
  • Assist with annual reviews by preparing personalized coverage recommendations and coordinating with the Agent / Producer to schedule renewal reviews.

    • Requirements

  • Must hold an active Arizona P&C or Personal Lines license, or be willing to pass state exam within 90 days (we will provide study materials). Base $21 w / o license and increases after licensing.
  • Strong business results orientation able to meet established goals and metrics.
  • Excellent multitasking skills and attention to detail.
  • Solid understanding of products, billing, underwriting and processing guidelines.
  • Team player and able to collaborate.
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    Customer Service Specialist • Scottsdale, AZ, US