Rental Coordinator (WS)

Join The Carolina Cat Team

As a family-owned company under our third generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we've supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that's built to last.

We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

Summary

Under the direction of the Rental Operations Manager, the Rental Coordinator is responsible for rental contract management and administrative activities. This includes the set-up, monitoring, coordination of deliver, pickup and billing of rental contracts as well as the maintenance of rental equipment availability.

Essential Functions

• Respond to customer and internal rental equipment related inquiries, questions, and requests.
• Create rental contracts in iRental and ensure that contract information and paperwork is accurate and complete.
• Communicate and coordinate rental equipment delivery and pickup to and from the appropriate site acting as a transportation coordinator of internal & external drivers.
• Ensure that complete and accurate equipment delivery and pickup documentation is received from the transportation service provider, processed in the system, and filed appropriately within 24 hours of delivery or pickup.
• Review and process the initial, periodic, and final billing on rental contracts.
• Maintain rental paperwork and documentation to satisfactory audit standards.
• Ensure that rental contract files are up to date, organized, complete, and accurately maintained.
• Work with customers as well as fellow employees in order to meet customer's needs.
• Logging incoming rental calls and inquiries.
• Responsible for assisting in rental fleet inventory counts.
• Develop and maintain relationships with sales reps and other rental coordinators to drive revenue, new business, and to provide world-class customer service.
• Further develop sales skills through relationships with sales reps, management, and customers to grow our business and prepare yourself for future promotional opportunities.
• Develop new account business through customer call and relationship development and partnerships with rental sales reps and the credit department.
• Help grow & develop existing customers through reception of inbound customer calls & conducting outbound sales calls to aggressively pursue their business.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and / or Experience

Associate's degree from two-year college or university; or one to two years' related experience and / or training; or equivalent combination of education and experience.

Computer Skills

Microsoft Office (Word, Excel, Outlook and PowerPoint)

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and / or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and / or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We Are An Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.