ServiceNow ITOM Implementation Senior Consultant

ServiceNow ITOM Implementation Senior Associate

ServiceNow ITOM Implementation Senior Associate at Crowe

Overview

Crowe is seeking a highly technical Senior Staff to join our ServiceNow ITOM (IT Operations Management) team. This role focuses on hands-on ServiceNow development and configuration with a strong emphasis on ITOM modules such as Discovery, Service Mapping, and Event Management. You will be part of a collaborative delivery team, architecting and building powerful, scalable ServiceNow solutions that drive real results for our clients.

Responsibilities

• Execute deep technical configuration and scripting for ServiceNow ITOM, including :
• Discovery patterns, probes, and sensors
• MID Server installation, configuration, and troubleshooting
• Event Management rule creation and alert correlation
• Service Mapping design and deployment
• Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders).
• Translate technical requirements and architecture into scalable, supportable implementations.
• Work closely with Solution Architects and engagement leads to ensure solution quality and alignment.
• Write and maintain clear, reusable documentation and internal development standards.
• Support system testing, UAT, deployment, and ongoing performance tuning.
• Participate in internal technical design sessions and code reviews.
• Engage with clients periodically during technical workshops, validations, or post-go-live support.

Desired Skills

Certifications

Qualifications

Why Crowe?

Crowe’s ServiceNow practice empowers technical professionals to do meaningful work in a collaborative, fast-paced environment. As a Senior Staff, you’ll work alongside industry-leading experts and be trusted to deliver powerful solutions that support IT operations at scale. Whether you’re expanding your ServiceNow skill set or deepening your expertise in ITOM, this is a place where you can thrive technically and professionally.

Commitment to Values and Equal Opportunity

We uphold Crowe’s values of Care, Trust, Courage, and Stewardship. We expect all colleagues to act ethically and with integrity at all times. Crowe is an equal employment opportunity employer. See notices of state and local laws where applicable on our site.

Compensation

A wage range estimate is provided due to various factors including skill, experience, and location. Current approximate range : $74,100 – $147,800 per year. Final compensation will reflect the candidate’s qualifications and geographic location.

Our Benefits

Your exceptional people experience starts here. Crowe offers a comprehensive total rewards package. Learn more about working at Crowe.

Growth and Development

We nurture talent in an inclusive culture that values diversity. You will have regular meetings with a Career Coach to guide your goals and aspirations.

About Crowe

Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States, serving clients worldwide. Crowe is an equal opportunity employer and a member of Crowe Global network. The network includes more than 200 independent firms in over 130 countries.

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