Technical Customer Service Representative

Job Description

Job Description

Job Description

Marbach America is looking for a customer service representative to develop a very strong technical understanding of our process, tooling and materials.

General :

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Treat all Marbach information and customer information in a confidential manner.

Tasks :

• All aspects of order entry, quoting, and customer ordering.
• Maintain purchase order records and verify price quoted against the amount billed.
• Set-up and maintain job, vendor, and customer files in Oxiaon (similar to SAP) and Excel.
• Assist with special projects and other duties assigned by CS Manager and / or Plant Manager
• Interact with customers to provide information in response to inquires about products and services along with handling / resolving customer issues.
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Perform customer verification
• Direct requests and unresolved issues to the designated resources
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken.
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Follow-up on open quotes and specialty projects.
• Use of MI-5 CAD / CAM software to review customer supplied information.
• Use of Oxaion to enter orders, quotes, scheduling, planning and processing of all information relevant to customer, material, & supplier management.
• Develop and maintain good working relationships with Marbach customers.
• Ability to handle varied functions in a quick, accurate manner while being able to cope with constant interruptions.
• Ability to travel to Charlotte, NC and / or Michigan City, IN for training and planned travel to customer sites.

Skills

Benefits

Marbach offers health, dental and vision insurance to qualified employees as well as STD, LTD and life insurance. Marbach also offers a 401K plan matching up to 4% after one year with the company.

Marbach America is an equal opportunity employer.

Job Type : Full-time