Practice Manager

Job Description

Job Description

Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. We designed and delivered a reimagined veterinary experience via a membership that includes exceptional care, 24 / 7 telemedicine, and transparent pricing - delivered with modern hospitality in spaces designed by animal experts to be stress-free. We opened our flagship location in Manhattan's West Village in 2019 and have quickly expanded across the East Coast. Small Door now operates in New York City, Boston, Washington DC, Maryland and Virginia with continued expansion plans in 2026.

At Small Door, our Member Experience team is part of a supportive and collaborative network invested in their growth. Our Member Experience team has the opportunity to work hand-in-hand with our medical team and have direct interactions with our members and their furry friends. Our Practice Managers are key business stakeholders in the field and report directly up to our Regional Manager of Practice Operations. We are committed to a healthy work / life balance by leveraging state-of-the-art technology to help cut down on repetitive administrative tasks, and are dedicated to creating and maintaining a positive work culture. Small Door is also the first and only veterinary provider in the country to earn Certified B-Corp status - meaning we abide by strict standards!

What you'll do

People Management and Leadership :

• Manage, develop, and lead a high-performing team in providing exceptional hospitality and care
• Lead Practice Team meetings (in collaboration with the Clinical Leadership), in order to cascade operational updates and drive change within your practice.
• Uphold a culture of safety, compliance, collaboration, and inclusivity
• Manage bi-weekly payroll, and time and attendance for practice employees
• Take ownership of and handle escalated situations with members to ensure resolution; enlisting the support of regional leadership as needed
• Maintain a 360°ree; view of the practice and lead the team in ensuring that all facilities and brand standards are being met
• Manage, grow and develop your current team, while fostering an inclusive environment
• Owns the engagement of all staff within the practice, as well as plans and executes larger quarterly outings or events for your team.
• Act as a Hiring Manager and strong partner to the recruiting team, in order to grow your practice and manage backfills
• Oversee the onboarding of new employees into the practice to ensure understanding of workflows and processes.

Operational & Clinical Excellence :

Member Experience :

Manager on Call :

Who you are

Small Door is proudly committed to creating a diverse, inclusive and equitable workplace. We encourage qualified applicants of every background, ability, and life experience to apply to appropriate employment opportunities.