Call Center Representative

Job Description

Motivated Call Center Representative : Appointment Scheduling Specialist 📞

Position Summary : Kickstart Your Career in Customer Service!

Are you a motivated individual passionate about helping customers and ready to thrive in a fast-paced, supportive team ? We are immediately hiring two full-time Call Center Representatives to join our growing team in Elk Grove Village, IL .

This is an excellent entry-level opportunity for candidates eager to start a professional career. You'll play a critical role in managing our customer calendar, ensuring efficiency, and providing world-class service while earning $18.20 hourly .

What You'll Be Doing : Essential Duties and Responsibilities

As an Appointment Scheduling Specialist, your primary focus will be managing high-volume customer interactions related to service appointments :

• High-Volume Call Handling : Efficiently manage a high volume of inbound and outbound calls to schedule, confirm, and reschedule customer appointments.
• Customer Support : Provide accurate information about our services and resolve scheduling-related inquiries with professionalism and empathy.
• System Management : Utilize scheduling software and CRM systems to manage calendars, update customer records, and meticulously document all interactions.
• Proactive Communication : Proactively reach out to customers regarding upcoming appointments and manage necessary confirmations.
• Quality Assurance : Follow communication scripts while maintaining the flexibility to adapt to individual customer needs .
• Performance : Consistently meet or exceed performance metrics related to call handling time, accuracy, and customer satisfaction.
• Team Collaboration : Collaborate with team members and other departments to resolve scheduling conflicts and continuously improve processes.

Requirements & What You'll Bring

We're hiring for attitude and drive! If you possess these traits, we encourage you to apply :

If you're eager to grow in a supportive environment and possess a strong commitment to customer satisfaction, apply to join our team today!