Call Center Representative / CSR

Job Description

We are seeking Call Center / Customer Service Representatives to join a fast-paced inbound call center supporting internal sales representatives and external customers. This hybrid role offers the opportunity to train on SAP, work with a collaborative corporate team, and grow into a long-term customer support career.

About the Role

We are looking for Customer Service Representatives to join our team.

Responsibilities

• Handle approximately 60–65 inbound calls daily (average call time 3.5 minutes).
• Provide order status updates, quotes, returns, product audits, credits, and invoice rebill information.
• Enter and modify customer orders in SAP (training provided).
• Track and confirm shipments; provide proof of delivery when requested.
• Assist with billing inquiries and process credit / debit memo requests according to department policy.
• Answer product-related questions as the first point of contact.
• Resolve order discrepancies and ensure customer satisfaction.
• Maintain performance levels aligned with key metrics (accuracy, quality, and call volume).
• Participate in 8 days of paid training prior to taking live calls.
• Perform other duties as assigned.

Qualifications

Required Skills

Preferred Skills

Pay range and compensation package

Compensation : $19–$21 / hour (contract), $22 / hour upon conversion.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

```