Associate Internal Business Systems Analyst

Description

JOB SUMMARY

Due to Department of Defense (DOD) contract requirements, the incumbent who fills this position must be a US citizen and must also pass a background check.

This job performs business analysis tasks by supporting stakeholders of a specific system application(s), handling user inquiries / issues, and handling enhancements to the system.

The incumbent understands a specific application or set of applications he / she supports, how users use the application, and what other systems integrate with the application.

Understands how work is being conducted, and through analysis, determines solutions to the issue(s). Works with stakeholders to identify solutions that may include training, process change, or modifications to business rules.

Traces business requirements through to test plans and cases, reducing time to fix issues and identify anomalies.The incumbent may interface with Application Development or roles involved in the analysis of the overall business process(es).

Develops experience and competence working closely with experienced colleagues to advance professional track career.

ESSENTIAL RESPONSIBILITIES

May work with customers, Application Developers, and other team members to capture capability needs and drive quality business solutions.

Support creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design.

• Support the full software development life cycle by actively participating on project teams based upon experience and need.
• Provide business and / or subject matter expertise for both project and production related activities on less complex issues, including new strategic programs or initiatives impacting current and existing systems.
• Ensure compliance for required standards (e.g. SOC 2) and obtainment of all necessary approvals throughout the project life cycle.
• Assist in supporting various aspects of requirements testing (e.g. testing plan, testing scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Run system reports and / or create simplistic ad-hoc reports, pulling data from various sources. Assist in the analysis of the reports to ensure system performance and / or results.
• Effectively communicates with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
• Other duties as assigned.

EDUCATION

Required

High School Diploma / GED

Substitutions

None

Preferred

Bachelor's Degree in Information Systems or Business Administration / Management

EXPERIENCE

Required

1 - 3 years in a relevant operational area (e.g. customer service, claims, enrollment and billing, etc.) to include 0 - 1 years of technical application experience

Preferred

• 0 - 1 years in the Health Insurance Industry
• 0 - 1 years in the Healthcare Industry
• 0 - 1 years in Lean / Six Sigma

LICENSES AND CERTIFICATIONS

Required

None

Preferred

Project Management Professional (PMP)

Lean) Six Sigma

SKILLS

• Leadership
• Process Improvement
• Analytical Skills
• Problem-Solving
• Communication Skills
• Presentation Delivery
• Customer Service
• Strategic Thinking

Language (Other than English)

None

Travel Required

0%- 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based

Teaches / trains others regularly

Rarely

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products / services (sales employees)

Never

Physical work site required

Lifting : up to 10 pounds

Rarely

Lifting : 10 to 25 pounds

Never

Lifting : 25 to 50 pounds

Never

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.

In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum : $20.80

$20.80

Pay Range Maximum : $37.43

$37.43

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation / gender identity or any other category protected by applicable federal, state or local law.

Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation / gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled / Sexual Orientation / Gender Identity ()

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