Engineering Manager

A company is looking for a Manager, Tier 3 Support Engineering. Key Responsibilities Lead a team of engineers to ensure seamless incident resolution and customer issue escalation Partner with Customer Support teams to resolve complex customer issues and manage incident processes Collaborate with cross-functional teams to identify process improvements and enhance team efficiency Required Qualifications Experience in operational excellence and incident management Strong leadership skills with the ability to bridge technical and customer needs Proven systems thinking and ability to identify root causes for improvements Experience in developing engineering talent and building team capabilities Background in leading SRE-like functions and implementing proactive reliability practices