Talent.com
Client Advocate Resolution Specialist
Client Advocate Resolution SpecialistVirtualVocations • Newport News, Virginia, United States
Client Advocate Resolution Specialist

Client Advocate Resolution Specialist

VirtualVocations • Newport News, Virginia, United States
4 days ago
Job type
  • Full-time
Job description

A company is looking for a Client Advocate Resolution Specialist Lead.

Key Responsibilities

Manage and resolve complex client issues through direct interactions and off-call case work

Document and follow up on client concerns, ensuring thorough resolution and compliance with policies

Serve as a mentor and coach for Client Advocates, promoting skill development and process improvements

Required Qualifications

Proven experience in client-facing roles, preferably within a customer engagement center

Strong understanding of complaint management and resolution processes

Ability to perform research and root cause analysis related to customer issues

Experience in managing case worklists and adhering to regulatory compliance

Demonstrated leadership skills and ability to mentor team members

Create a job alert for this search

Client Advocate • Newport News, Virginia, United States

Related jobs
Organizational Development Spec (Cross Cultural Integration)

Organizational Development Spec (Cross Cultural Integration)

LS GreenLink • Chesapeake, VA, US
Full-time
These cables are integral to the global supply chain for offshore wind farms and designed to optimize bulk clean-power transmission. This operation will generate a variety of professional and produc...Show more
Last updated: 5 days ago • Promoted
Benefit Solutions Specialist I

Benefit Solutions Specialist I

Automatic Data Processing • Norfolk, VA, US
Full-time
Benefit Solutions Specialist - I.Ensures platform configuration and readiness to support a client through their annual enrollment processes. This includes all project activities involved in coordina...Show more
Last updated: 25 days ago • Promoted
Clinical Assessor

Clinical Assessor

GMA Interventions • Virginia Beach, VA, US
Full-time
The Clinical Assessor is the first step in clinical care for clients seeking behavioral health service and is responsible for the professional and accurate completion of. Meet with the client in-per...Show more
Last updated: 30+ days ago • Promoted
Patient Techinician Role

Patient Techinician Role

Ivy Rehab Network • Chesapeake, VA, US
Full-time
Position Summary : Our Therapy Aides are valued members of our clinic team.They ensure the equipment and clinic remain safe and clean for our patients, provide support to our front office team such ...Show more
Last updated: 30+ days ago • Promoted
TMC Client Partner

TMC Client Partner

Virginia Department of Human Resource Management • Norfolk, VA, US
Full-time
The Talent Management & Culture Division is dedicated to fostering a workplace where employees feel valued, supported, and empowered to thrive. We are committed to attracting, developing, and retain...Show more
Last updated: 9 days ago • Promoted
Client Executive

Client Executive

Signers National • Norfolk, VA, US
Full-time
Signers National is a leading insurance platform that provides a range of brokerage and underwriting services to organizations of all sizes. Starting in 2008 as a small retail broker focused on nonp...Show more
Last updated: 27 days ago • Promoted
Contracts Specialist

Contracts Specialist

Clearance Jobs • Hampton, VA, US
Full-time
The Contracts Specialist will provide a full range of contracting services such as pre-award, cost and pricing, contract award, and post-award services. As well as assist contracting officers in the...Show more
Last updated: 30+ days ago • Promoted
PROCUREMENT / CONTRACTING SUPPORT SPECIALIST (Req 25 057)

PROCUREMENT / CONTRACTING SUPPORT SPECIALIST (Req 25 057)

VetJobs • Virginia Beach, VA, US
Full-time
Procurement / Contracting Support Specialist (Req 25 057).Serve as an organizational SME on the Federal Acquisition Regulation (FAR) and Defense the Federal Acquisition Regulation (DFAR) series, to s...Show more
Last updated: 30+ days ago • Promoted
Customer Advocate

Customer Advocate

Safelite • Williamsburg, VA, US
Full-time
The Customer Advocate is one of Safelite's first impressions with our customers.From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and an...Show more
Last updated: 13 days ago • Promoted
Contract Specialist

Contract Specialist

US Government Jobs • Chesapeake, VA, US
Full-time
DHS HQ MGMT, ICE, TSA, USSS, USCG, FLETC, CBP and FEMA Contract Specialist Series Requested : 1102 Security Clearance : Public Trust (Suitability) - Top Secret. Only current, full-time federal employe...Show more
Last updated: 30+ days ago • Promoted
Client Associate (Hybrid)

Client Associate (Hybrid)

Patriot Growth Insurance Services • Virginia Beach, VA, US
Full-time
About Core Assurance Partners, a Division of Patriot Growth Insurance Services : Launched in 2017 in Virginia Beach, Virginia, Core Assurance delivers decades of global industry experience through i...Show more
Last updated: 30+ days ago • Promoted
Client Services Specialist II

Client Services Specialist II

Opportunities at Towne • Norfolk, VA, US
Full-time
Towne Insurance is hiring a Client Services Specialist.The Client Services Specialist serves the Towne Benefits Sales Team and their clients by ensuring that the sales and renewal processes are mov...Show more
Last updated: 30+ days ago • Promoted
Eligibility Specialist

Eligibility Specialist

Hampton-Newport News Community Services Board • Hampton, VA, USA
Full-time
Quick Apply
Job Title : Eligibility Specialist.Work Schedule : Monday - Friday, 8 : 00am - 4 : 30pm.Join the Hampton-Newport News Community Services Board as a Full-Time Eligibility Specialist and make a significant...Show more
Last updated: 30+ days ago
CONTRACT SPECIALIST

CONTRACT SPECIALIST

Clearance Jobs • Norfolk, VA, US
Full-time
DEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products.We are inspired by our clients' critical missions and driven to provide the most effective s...Show more
Last updated: 16 days ago • Promoted
Benefit Solutions Specialist I

Benefit Solutions Specialist I

ADP • Norfolk, VA, United States
Full-time
Benefit Solutions Specialist - I.Ensures platform configuration and readiness to support a client through their annual enrollment processes. This includes all project activities involved in coordina...Show more
Last updated: 26 days ago
Treasury Solutions Account Manager (Support Specialist)

Treasury Solutions Account Manager (Support Specialist)

Citizens & Farmers Bank (C&F Bank) • Toano, VA, US
Permanent
Acts as the liaison between Treasury Solutions Consultants, Deposit Operations, and Relationship Managers.Manages the implementation of new services and additional services to ensure rapid revenue ...Show more
Last updated: 30+ days ago • Promoted
Contract Specialist

Contract Specialist

Amentum • Newport News, VA, US
Full-time
Location : Newport News, Virginia, United States.Description : The contractor shall possess at minimum ten years of experience performing warranted or non-warranted 1102 series contracting specialist...Show more
Last updated: 30+ days ago • Promoted
Client Support Specialist - Dec 2025 / May 2026 Grads

Client Support Specialist - Dec 2025 / May 2026 Grads

Automatic Data Processing • Norfolk, VA, US
Full-time
Client Support Specialist - Dec 2025 / May 2026 Grads.Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with aw...Show more
Last updated: 30+ days ago • Promoted
Private Wealth Client Associate

Private Wealth Client Associate

Bank of America • Virginia Beach, VA, US
Full-time
Merrill Wealth Management Client Service Support.Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, ...Show more
Last updated: 30+ days ago • Promoted
People Solutions Specialist

People Solutions Specialist

Family Dollar • Chesapeake, VA, US
Full-time
The People Solutions Specialist will be responsible for supporting a consistent, values-based associate experience by leading thoroughobjective investigations and providing employment compliance an...Show more
Last updated: 30+ days ago • Promoted