Client Support Center Analyst

Client Support Center Analyst

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for enthusiastic, motivated and passionate individuals for our Client Support Center Analyst role within our Client Support Center team. You will have the unique opportunity to act as the first point of contact for our customers and play a crucial part in the overall client experience. Support requests come through inbound phone calls, chat, and cases and may include a follow-up outbound call. But enough about us; let's talk about you! You are an expert multi-tasker and love to provide exceptional customer service. You thrive in a fast-paced environment and are excited by the opportunity to solve problems and become a content expert. You are comfortable with leveraging technology to support your work and guiding others through technological issues.

The Team : Our Client Support Center team provides support to clients across the country and is staffed Monday through Friday. This team is essential in making our customers feel like their voices are heard when they are experiencing issues with the athenaOne suite of products.

Job Responsibilities

• Develop deep expertise of the athenaOne platform to help customers troubleshoot and navigate through workflows by phone, chat, or case
• Diagnose complex software issues and provide clear direction to resolve client inquires
• Provide timely resolution, tracking, and response to all client support tickets via Salesforce
• Communicate with internal teams to resolve issues and increase expertise in certain skillsets

Required Qualifications

Preferred Qualities

Expected Compensation $31,000 - $53,000. The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.