Part-Time Style Advisor (Livermore)

ABOUT ZEGNA

The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities-a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand's values, Oasi Zegna, continues to guide everything we do at ZEGNA - from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.

YOUR ROLE AT ZEGNA

As a Part-Time Style Advisor for ZEGNA, you will aid in transforming a customer's store visit into a memorable luxury shopping experience. As Brand Ambassadors, you help engage Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the ZEGNA collections. The Style Advisor builds a relationship with each customer that lasts over time and begins with the quality of their welcome, the gestures, and rituals of the selling ceremony and the provision of the highest level of service.

Reporting directly to the General Manager, you will maximize sales through retail operational excellence and support to the overall store visual and image.

Style Advisors are the trusted advisors of fashion and style, offering the customer the highest level of sophistication and service. The role of the Style Advisor at Ermenegildo Zegna stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand.

This role is based out of our San Francisco Outlet .

HOW YOU BRING IT TO LIFE

• Provide memorable luxury in-store customer service experience by following the ZEGNA Selling Flow and acting in accordance with the ZEGNA Mindset.
• Demonstrate an entrepreneurial mindset in developing the business.
• Consistently and effectively networks to attract new customers and develop a customer database.
• Consult with customers to discover their needs by exploring customer preferences and occasions for which the customers are shopping.
• Anticipate customers expressed and unexpressed needs and wants and respond appropriately to exceed customer expectations.
• Create opportunities for customers to experience multiple ZEGNA brands, products and "total looks" through demonstrating relevant yet personalized mix and match options.
• Promote ZEGNA Made-to-Measure service as part of the selling repertoire where appropriate to meet the customer's current and / or future needs.
• Utilize company provided (iPod / iPad) technology to offer a complete and integrated luxury experience.
• Leverage "ZEGNA Stories" to support and enhance the selling ceremony -
• Collate useful and accurate customer data and information in accordance with ZEGNA CRM procedures and guidelines.
• Cultivate future customer connections with ZEGNA (e.g. CRM after-sales activities including Thank You notes and Follow-up phone calls).
• Utilize CRM software as the primary tool for after-sales communication.
• Take ownership of resolving customer issues or complaints with empathy, while adhering to ZEGNA customer service policies such as alteration, damage, and repair, global return policies, etc.
• Drive and perform onsite audits of store physical inventories.
• Develop progressively in-depth knowledge of ZEGNA products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits.
• Actively communicate customer, product, and other store information within the store team to ensure customer and business needs are met.
• When required to support the orientation of new staff through acting as a learning coach or "buddy" if assigned by the General Manager.
• Measure own performance using ZEGNA customer service and sales KPIs such as cross-selling ratio, conversion rate, average sales bill.
• Adhere to ZEGNA store operations and time and attendance policies and standards.

WHO YOU ARE :

YOUR ZEGNA OFFER

NATURALLY IN ZEGNA

Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.