IT Service Desk Analyst

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, ef?cient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI is looking for a Service Desk Analyst to support a federal customer in Dallas, TX.

Duties and Responsibilities :

• Answer Help Desk phones and provide Tier I-II support to users on a variety of issues
• Respond to telephone calls, email, and personnel requests for technical support
• Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)
• Document, track, and monitor the problem to ensure a timely resolution
• Possess strong customer service and communication skills
• Analyze, evaluate, and test software and hardware problems
• Handle heavy call volume

Qualifications

Preferred Skills :

Min Citizenship Status Required : US Citizenship Required

Physical Requirements : No physical requirement needed for this position.

Location : Dallas, TX

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being :

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

J-18808-Ljbffr