Customer Advocate Specialist I - (Part Time) Care Navigation Call Center (Guest Communications)

Job Posting

We are University of Utah Health. As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research, and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality, and trust that are integral to our mission.

This is a call center position servicing patient scheduling needs. This position provides excellent customer-focused service in a call center by handling inbound and outbound telephone calls supporting patient scheduling, provider messaging, and general operator services functions. This position maximizes efficiency by facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff, and various departments. This position has no responsibility for providing care to patients. This position is a part-time position; 8 weeks of training is required at a full-time schedule.

This job requires at least 8 weeks of initial training on-site at the Care Navigation Center. Following the required on-site training, work from home opportunities are evaluated on a case-by-case basis in accordance with department policy. Work from home opportunities are offered based on performance after at least 90 days of employment.

Benefits :

• Save 50% on Tuition (Tuition reduced for eligible employees attending the University of Utah)
• Health Coverage, Dental Coverage, Life Insurance
• Retirement
• Paid Time Off
• 11 Paid Holidays per year

Corporate Overview :

University of Utah Health Hospitals and Clinics is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health Hospitals and Clinics is nationally ranked and recognized for our academic research, quality standards, and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million.

How to Apply :

Responsibilities :

Knowledge / Skills / Abilities :

Qualifications :

Working Conditions and Physical Demands :

Employee must be able to meet the following requirements with or without an accommodation.

This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull, or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements : Speaking, Sitting, Reaching, Non Indicated, Near Vision, Manual Dexterity, Listening, Color Determination Multi-lingual Candidates Welcomed