Director of Operations

Director of Operations

Concord Hospitality is seeking a dedicated and dynamic Director of Operations to oversee all facets of hotel operations. Partnering closely with the General Manager, this role drives property-wide strategies focused on guest satisfaction, employee engagement, financial performance, and service excellenceensuring we exceed brand standards and deliver memorable experiences.

Key Responsibilities :

• Ensure consistent compliance with brand standards across all departments and daily operations.
• Support and supervise front desk, food & beverage, and other operational areas as needed.
• Maintain adherence to licensing, permits, OSHA, MSDS, and corporate accounting procedures.
• Oversee bar, restaurant, and banquet operations, driving quality service and operational efficiency.
• Assist in recruiting, training, and onboarding new associates while ensuring adequate staffing levels.
• Provide leadership, coaching, and counseling to department managers and supervisors to foster a motivated and productive team.
• Monitor guest satisfaction metrics and develop actionable strategies to continuously enhance the guest experience.
• Maintain accurate inventory control and manage supply availability to support smooth operations.

Qualifications :

Benefits

We offer competitive wages and a comprehensive benefits package for full-time associates, including :

Why Join Concord?

At Concord Hospitality, we invest deeply in our associates through training and development at all levels, from interns to executives. Our "Associate First" culture nurtures personal and professional growth within the workplace and beyond. We value work-life balance, diversity, and our commitment to delivering outstanding customer service and quality accommodations in every market we serve.

Concord Hospitality is built on five Cornerstones : Quality, Integrity, Community, Profitability, and FUN! Our associates embody these values and proudly cheer our company motto heard across North America :

"We Are Concord!"

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a "Great Place to Work for All."