Senior IT Application Support Analyst

A company is looking for a Support Analyst to provide expert-level technical support for Digital Solutions applications.

Key Responsibilities

Lead resolution of complex application incidents and perform root cause analysis

Collaborate with cross-functional teams to troubleshoot issues and enhance digital platforms

Monitor systems for stability and manage alert notifications while participating in shift and on-call rotations

Required Qualifications

Minimum 5 years of experience in supporting enterprise-level applications in an advanced support capacity

Advanced experience with multi-tier on-premise or cloud-based architectures

Deep understanding of IT service delivery principles, including Incident, Problem, and Change Management

Strong experience with Linux

US Citizenship and eligibility for U.S. Government Security Clearance