Front Desk Agent
RHW Hotels is a well-respected hotel management company based out of Overland Park Kansas with properties throughout Colorado, Kansas, Missouri and Nebraska. We are made up of creative professionals who are committed to helping our business grow and providing excellent service to our guests through integrity, commitment, and leadership.
We only hire the best and we take care of our team. We are a family organization and each person is extremely important to us. We show that through the perks and benefits we offer to each employee. We offer health insurance, 401k, vacation days after 6 months of employment, referral bonuses, hotel discounts and a trip provided by us after 5 years of employment.
Job Summary :
The purpose of the Front Desk Agent is to provide the utmost in service to hotel guests and staff while accommodating their needs / requests yet also balancing the interest of the hotel. The Front Desk Agent will maintain the hotel standards set forth by Marriott by coordinating with other departments as necessary to fulfill the high expectations of our guests and patrons.
Responsibilities :
- Check guests in and out of the hotel - make future reservations when necessary
- Post and rebate room, tax, and other miscellaneous charges to guest accounts
- Able to handle hotel phone system, transfer calls, and take messages for guests and hotel staff
- Place, modify, and cancel guest reservations, inputting same into computer while noting any special requests
- Maintain daily an accurate inventory of available rooms
- Coordinate with other departments to fulfill special guest requests
- Communicate hotel facilities and services to guests at check-in
- Must be able to provide information regarding local area facilities for guests
- Provide information regarding the Brand Rewards program
- Responsible for maintaining hotel key security system
- Administer guest safe deposit boxes
- Maintain cleanliness and orderliness of front desk and lobby area
- Know how to properly handle wake-up calls
- Open and close shifts - make accurate cash drops
- Notify housekeeping and maintenance of any reported problems in guest rooms or on hotel grounds
- Distribute mail to guest boxes as well as to hotel staff
- Maintain an inventory of special guest service items such as roll-aways, cribs, etc.
- Track status of rooms used for site tours or out-of-order for maintenance
Requirements :
High School Degree or GEDPrevious Front Desk Experience preferredRead and Communicate ClearlyPrevious Customer Service Experience requiredComputer Proficiency