Senior Customer Service Representative

A company is looking for a Senior Customer Service Representative to handle customer service inquiries in a work-from-home role.

Key Responsibilities

Handle incoming calls from members and providers regarding claims status, benefits, and eligibility

Maintain department established performance metrics at a meets or exceeds expectations level

Work collaboratively as a team and apply core values in daily operations

Required Qualifications

1+ years of customer service experience

Experience in a metric-based environment

Proficiency with the full suite of Microsoft Applications

Comfortable utilizing search engines

High School diploma, G.E.D. or equivalent experience