Manager, Reservation System Strategy and Operations

Manager, Reservation System Strategy and Operations

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We're looking for an experienced Manager, Reservation System Strategy and Operations to fill this role. You'll work closely with the AVP of Reservation Systems Strategy & Operations to drive efficiency, mitigate costs, and secure our freedom to operate. This position requires strong project management skills, expertise in POLAR and IT systems, and the ability to effectively communicate with leadership and external consultants. The Manager will support the commercial businesses in consolidating and organizing priorities, considering internal and external capabilities and feasibility constraints and work closely with ResX and internal business IT teams to drive projects forward. The Manager supports the day-to-day management of POLAR projects by planning, tracking, and coordinating deliverables through established workflows. This role plays a key part in maintaining workflow efficiency, intake, status visibility, and ensuring that cross-functional partners remain informed and aligned.

Responsibilities

Execution & Performance :

• Oversight of the POLAR system is top priority. Collaborate with AVP to drive the enterprise-wide POLAR reservation system strategy by facilitating collaboration across all five brands' commercial teams to ensure the system meets the needs of all stakeholders.
• Support AVP in leading the cross-brand prioritization processes to ensure alignment on system enhancements and resource allocation.
• Support commercial businesses in problem solving, developing scope of work for projects and identifying other areas of dependencies.
• Assist AVP in developing and implementing strategies to enhance system functionality and user experiences while improving system processing efficiencies and effectiveness.
• Ensure project objectives are met through solid internal and external communication.
• Develop project plans and ensure deliverables are met on time.
• Generate storytelling presentations for leaderships simple understanding in complex problems and / or solutions.

Process Improvement :

Lead cross-functional projects from initial concept through delivery :

Innovation Leadership & Process Improvement :

Requirements

What You Can Expect

Our CultureStronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.

Holland America is an equal opportunity employer

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com