Implementation Specialist

Job Description

About Prometheus Group

Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results-focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations.

Overview

Implementation Specialists collaborate closely with Functional Consultants and Project Managers to implement our software and configure the system according to customer requirements. You will be given the opportunity to learn the customer’s current business processes, their issues, and their challenges. You will help map and improve the customer business process by taking advantage of the Prometheus products.

Responsibilities

• Assist in customer environment upgrades.
• Coordinate with project managers to review project plans of the installation of customized software.
• Configure systems to help professional services achieve customer’s goals.
• Troubleshoot, analyze, and document customer issues.
• Communicate with clients throughout the software customization process to obtain feedback and approval.
• Translate professional services requests into technical steps to implement.
• Work across various departments to ensure a full understanding of Prometheus products from a configuration perspective.

Requirements

Preferred Skills and Experience

Benefits Overview

We offer an attractive benefits program to meet the diverse needs of our teammates :

Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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