Tier 2 Customer Support SpecialistVirtualVocations • Kalamazoo, Michigan, United States
Tier 2 Customer Support Specialist
VirtualVocations • Kalamazoo, Michigan, United States
8 days ago
Job type
- Full-time
Job description
A company is looking for a Tier 2 Customer Support Specialist to provide mid-level technical support for various digital platforms.
Key Responsibilities
Troubleshoot and resolve complex user issues across digital tools
Reproduce reported issues to identify patterns and potential fixes
Coordinate escalations to higher support tiers when necessary
Required Qualifications
Active Secret clearance supported by a Tier 3 background investigation
Bachelor's degree in Communications, Digital Services, Information Technology, Psychology, or a related field
Minimum 2 years of experience in customer support or technical support
Familiarity with ticketing systems and Tier 1 / Tier 2 support practices
ITIL Foundation certification
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Customer Support Specialist • Kalamazoo, Michigan, United States
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