Account Manager (Client Services)

Account Manager (Client Services)

Account Manager Job Description

Virgo Health works for pharmaceutical, biotech, and device companies to inform and educate healthcare professionals about the latest developments in clinical research and therapeutic approaches. We leverage our meetings, digital, and interactive expertise to understand what's easy and relevant for healthcare professionals to engage with. We tailor our content and design it to offer choice and active participation. Real, relevant, and human.

Job Overview

The account manager (AM) will have an overview of the account teams they work across, using their established med ed skills to drive the day-to-day account handling and project and financial management, while providing direction, support, and coaching to the more junior members of the account team.

The account manager will be expected to expand their industry awareness, communication, and project management skills to identify new opportunities, while proactively challenging and contributing to client handling activities and playing an increasing role in strategic input.

Core Responsibilities

Account Management

• Day-to-day management of client projects / client
• Manage and motivate the junior team's activity to ensure objectives set are achieved to the highest possible standards
• Provide junior team with clear and accurate project briefs and delegate workload accordingly
• Provide constructive and timely feedback to team
• Highlight any training and development needs of the junior team to line managers
• Regularly update client on progress and any changes to ongoing account activity
• Ensure timely response by team to client inquiries
• Continue to develop and manage supplier relationships
• Ensure all written communication is produced within Virgo House Style, format, and quality with minimal errors
• Accurately input hours worked into timesheets on SAP

Client Activity

Financial Management

Industry Awareness

Experience / Skills Required

Level of Experience

2-5 years of experience at a health care communications and / or logistics company

Qualification

Bachelor of Arts or Bachelor of Science preferred, or of graduate caliber

Virgo Characteristics

Key Performance Indicators

Salary Range : $70,000-$105,000

Actual compensation offered within the range will depend upon, among other factors : a candidate's skills, qualifications, and experience; actual ranges for current or former employees in the role; and market considerations.

Virgo is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.