Public Service Aide PT

Description

NATURE OF WORK

This is a paraprofessional position designed to relieve law enforcement personnel from non-police, non-hazardous service calls and duties.

Incumbents in this classification are responsible for assisting with law enforcement-related complaints, which do not require arrest powers, but do involve traffic duties and responsibilities for the accurate, rapid and effective evaluation of, and response to, telephone calls for information and police assistance.

Work is performed in accordance with prescribed law enforcement procedures and departmental regulations; however, incumbents exercise some independent judgement in the absence of immediate supervision in reacting to emergency situations.

Supervision is received from a superior who establishes work schedules and reviews work through personnel observation and written reports for efficiency and effectiveness.

• An incumbent in this classification will be selected for a primary assignment that will include one of the following : staffing the reception desk at the main Public Safety Complex or department substations;
• field assignment responding to and handling of calls for service, completing reports in the telephone reporting unit; providing traffic control at the Broward County Arena complex;

working within the Support Services Unit or other administrative or specialized assignments that may be required or become available.

Incumbent may be required to change from one primary assignment to another one on either a temporary or permanent basis.

Daily supervision will depend on the employee's primary assignment.

Examples of Duties

ESSENTIAL JOB FUNCTIONS

Reception Desk Staffing Assignment

Works an assigned shift at the main entrance of the public safety building or at one of the police district substations.

Greets visitors upon entering the building, ascertains the purpose of the visit and notifies the proper party that they have a visitor.

• Issues and collects visitor passes, obtains identification and prevents the public from entering restricted areas.
• Answers phones and directs calls to the appropriate person or unit for assistance.
• Employees in this assignment may be called upon to retrieve and replenish department equipment and supplies utilizing manual lifting or wheeled carts, move, organize or discard various light equipment or supplies located within storage facilities or other light manual labor duties as required.
• Receives and signs for subpoenas and notices of deposition from County civil authorities and ensures that these documents are available for Department employees.
• Receives mail from external sources and distributes both inter and intra-Departmental mail.
• Performs related work as required or any other task deemed appropriate by administration for the improvement or maintenance of organizational efficiency.

Field Assignment

• Works an assigned shift operating radio equipment and various vehicles, including cars, vans, and small pick-up trucks, sets speed monitors on trailers and other security-related equipment as required.
• Responds to non-criminal accidents, investigates parking violations, and handles disabled and / or abandoned vehicles.

Performs traffic control at fire and accident scenes and at intersections when necessary.

Handles police civil complaints where there is no potential danger, provides assistance at school crossings and assists at crime scenes when necessary.

Investigates vehicle and property damage after the fact. Assists in preserving order at rescue operations at scenes of disaster and other similar incidents.

• Prepares various reports on minor criminal incidents, prepares necessary documents and may be called upon to testify in court
• Employees in this assignment may be called upon to retrieve and replenish department equipment and supplies utilizing manual lifting or wheeled carts, move, organize or discard various light equipment or supplies located within storage facilities or other light manual labor duties as required.
• Performs related work as required or any other task deemed appropriate by administration for the improvement or maintenance of organizational efficiency.

Telephone Reporting Unit (T.R.U.)

• Works an assigned shift in the Records Unit and may operate NCIC and FCIC terminals, route administrative calls within and outside of the agency.
• Prepares various reports on specific minor criminal and civil incidents, mostly on delayed incidents which can be reported over the phone rather than having personnel respond to the scene.
• Operates various computer and printing equipment, teletype on local, state and national networks for clerical needs of field service.
• Employees in this assignment may be called upon to retrieve and replenish department equipment and supplies utilizing manual lifting or wheeled carts, move, organize or discard various light equipment or supplies located within storage facilities or other light manual labor duties as required.
• Performs related work as required or any other task deemed appropriate by administration for the improvement or maintenance of organizational efficiency.

Special Event Control Arena

Controls the orderly flow of vehicle and pedestrian traffic in / out of the Broward County Arena complex. Assists pedestrians crossing roadways.

Places traffic cones at pre-determined locations prior to and immediately after events at the Broward County Arena in order to funnel vehicle traffic into specific traffic corridors.

• Employees in this assignment may be called upon to retrieve and replenish department equipment and supplies utilizing manual lifting or wheeled carts, move, organize or discard various light equipment or supplies located within storage facilities or other light manual labor duties as required.
• Performs related work as required or any other task deemed appropriate by administration for the improvement or maintenance of organizational efficiency.

Support Services Unit (Equipment and Supply)

• Employees in this assignment are assigned to the Administrative Services Division working in designated on-site warehousing facilities.
• Receives, unloads, stores, ships, counts, and inventories equipment (both large and small), office and maintenance supplies, clothing, perishable and non-perishable goods, personal protective equipment, Department forms, special event equipment, hurricane preparedness equipment, and other ancillary equipment as deemed necessary.

Validates packing slips / tickets or invoices to ensure merchandise shipped is received.

• Coordinates invoices or purchase orders with the Department Administrative Officer to ensure integrity.
• Determines if delivery of merchandise is full or partial and posts appropriate shipping receipts for end users.
• Places supplies on appropriate shelves or in various bins; labels items with stock numbers for movement to storage facilities / bins;
• issues supplies in response to employee requests; maintains appropriate stock levels of all equipment and orders the appropriate amounts when those level reach the reordering limit;

notifies supervisors of defective equipment either through visual inspection or employee generated concerns.

• Assembles, packs and transports or arranges for transportation store equipment and material; assists in moving supplies from one area to another;
• may be required to lift heavy items with the assistance of mechanical stock moving equipment or other motor driven vehicle when the occasion demands;

lifts and moves equipment manually commensurate with abilities and climbs ladders / stairs as needed to arrange materials on shelves / floors.

Cleans warehouse facility and related areas and keeps equipment in a neat and orderly fashion; maintains proper security precautions by locking cabinets, storage bins, drawers, doors (proper / bay), or any other entry / exit warehouse points;

maintains security devices in working order (alarms).

• Develops and implements computerized inventory control for a large variety of equipment and supplies.
• Develops, implements, and evaluates methods and procedures for the storage and issuance of equipment and supplies.
• Operate a fork lift vehicle inside the warehouse to move and assemble a variety of supplies and equipment.
• Performs related work as required or any other task deemed appropriate by administration for the improvement or maintenance of organizational efficiency.

Tele-Communicator

• Employees in this assignment must possess and maintain state of Florida Tele-Communicator certification issued by the Department of Health
• Participates in both in-house and external training to develop specialized knowledge for the purpose of acquiring progressively responsible communications call taking and / or dispatch duties.
• Provides prompt attention to customers who request police, fire rescue, or other public safety services using the Enhanced 911 system or non-emergency telephone lines by using trained methods of evaluation, classification, and prioritization to ensure the customer's complaint has been accurately described, documented, and the appropriate public safety agency has either been referred or forwarded the information based on the circumstances.
• Regularly consults phone directories, in-house resource materials, databases, and computerized street maps to determine jurisdictional boundaries or vital information related to calls for service.
• Prioritizes the calls for service, assigns appropriate number and type of field personnel, and notifies supervision on critical, active, and pending incidents.
• Uses sound judgment, applicable policy, acquired knowledge, and supervisory direction to complete the field requests during routine and critical incidents.
• Uses software linked to the National Crime Information Center (NCIC) and Florida Crime Information Center (FCIC) database to retrieve or enter information on stolen vehicles, tags, persons, articles, property, etc.

and disseminates the responses to field personnel.

Performs related work as required or any other task deemed appropriate by administration for the improvement or maintenance of organizational efficiency.

Requirements

EDUCATION

• Graduation from an accredited high school, vocational school or G.E.D. equivalency diploma.
• PROOF OF THE HIGHEST LEVEL OF EDUCATION MUST BE SUBMITTED AS AN ATTACHMENT WITH APPLICATION . (Applications without attached proof of education will not be processed for consideration.)

EXPERIENCE AND TRAINING

• One (1) year of full-time paid experience in a position dealing with the public.
• A minimum of two (2) consecutive years of experience as a Police Explorer in good standing
• Proficiency with Word and Excel preferred.
• Must have the ability to work various shifts.
• Applicants cannot be convicted of any felony or misdemeanor involving moral turpitude.

NECESSARY SPECIAL QUALIFICATIONS DEPENDING ON ASSIGNMENT

• Must possess a valid driver’s license with an acceptable driving record.
• Must obtain a valid Florida driver’s license prior to hire.
• Possess the skills necessary in operating a forklift vehicle in a safe and effective manner. (Support Services Unit).
• Maintain certification from the National Safety Council which meets OSHA and ANSI standards. (Support Services Unit).
• Possession of a certificate issued by the National Safety Council that attests that the assigned employee has completed the eight (8) hour training course from Forklift Training Institute of National Safety Council.

Employee is required to maintain this certification every three (3) years. (Support Services Unit).

• Assignment to the command post position at the Broward County Arena complex requires certification as a 911 public safety tele-communicator.
• Assignment to the Crime Scene Unit requires specialized certification / education and additional governmental work experience.
• Certain special event traffic control duties require the successful completion of an eight (8) hour training course in traffic control and direction.
• Ability to successfully complete the Police Service Aide Academy.

Tele-Communicator Assignment :

• FCIC / NCIC Terminal Access Certification
• Crisis Intervention and Work Ethic Courses
• IAED Emergency Dispatch Certifications (EFD, EPD, and EMD)
• APCO Public Safety Telecommunicator Certification
• APCO Fire Service Communications Certification
• CPR Certification
• ICS 100, 200, 700, Certifications

IMPORTANT NOTICE! THE REQUIRED DOCUMENTS LISTED BELOW MUST BE SUBMITTED WITH YOUR APPLICATION Applications will be considered INCOMPLETE without the following required documents.

You must attach these documents to your application as part of the required application process.

Please attach when you are prompted to upload attachments :

1.) Birth Certificate 2.) Valid Driver's License

3.) Social Security Card

4.) Proof of Education

PHYSICAL REQUIREMENTS Physical

Must have sufficient strength and agility to permit lifting, moving materials and other stock or equipment; kneeling, bending, reaching and climbing steps or ladders.

Sitting or standing for prolonged period of time required. Must have the ability to operate a City issued motor vehicle and / or forklift.

Work Environment

• Work is performed in various environments depending on assignment including standard office setting, warehouse, and police station and in the field at various public locations within the City.
• Shifts and work hours may vary and may include evenings, weekends and holidays. Some assignments may require exposure to adverse conditions including but not limited to : varying temperature;

inclement weather and / or other adverse environmental conditions.

Sensory

The ability to perceive and differentiate visual cues or signals. Tasks require the ability to communicate orally and in writing.

Requires ability to adapt to frequent changes in workload and to adjust priorities quickly as circumstances dictate while completing tasks within established time frames.

It also requires interaction with employees from all City departments / divisions and the publica forklift vehicle in a safe and effective manner.

Support Services Unit).

Supplemental Information

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of the geography of a large controlled-access facility and the surrounding area.
• Knowledge of procedures and actions required in a fire emergency.
• Knowledge of the operating characteristics of various radio communications devices.
• Knowledge of the proper legal functions of governmental agencies sufficient to answer or redirect citizen inquiries.
• Knowledge of departmental regulations pertaining to complaints.
• Knowledge of the roadways and political boundaries of the local area.
• Knowledge of first aid principles and skill in their application.
• Ability to react quickly and calmly in emergencies.
• Ability to deal effectively and equitably with people under various circumstances.
• Ability to prepare accurate written reports of activities and investigations.
• Ability to communicate verbally in a clear manner and to communicate effectively with the general public by telephone using good diction skills and a clear speaking voice.
• Ability to cope with a wide range of interpersonal situations and remain calm and focused.
• Ability to meet specific physical requirements as established for specific assignments.
• Ability to obtain relevant and complete factual information relative to the situation or call.
• Ability to complete a variety of records and forms rapidly and accurately.
• Ability to understand and follow moderately complex verbal and written instructions.
• Ability to establish and maintain effective working relationships with management, city officials, supervisors, fellow employees, vendors, the general public and other outside organizations.
• Ability to work independently and to complete various tasks or activities assigned.
• Ability to enforce rules and regulations with firmness, tact and impartiality.
• Ability to operate a motor vehicle, communications equipment, alarm systems, mini-computer systems and other security and safety equipment.
• Ability to express ideas clearly and concisely, both verbally and in writing.
• Ability to work within a warehouse environment.
• Ability to count incoming stock, reconciles invoices, shelve and store supplies and materials.
• Ability to issue and receipt materials for supply and inventory purposes.
• Ability to develop and implement a computerized inventory control system for a large variety of supply items and equipment.
• Skill in the safe operation of a motor vehicle.
• Assignment to the Crime Scene Unit requires one (1) year of professional experience working in a crime laboratory or within a Criminal Justice Crime Scene Unit.
• Ability to communicate effectively and persuasively, both verbally and in writing to individuals as well as groups.
• Ability to withstand pressure of competing priorities and varied responsibilities and work efficiently and effectively to develop win-win solutions.
• Ability to evaluate the impact of alternative courses of action and evaluate circumstances of an innovative, new or unprecedented nature.
30+ days ago