Spare Parts Coordinator

Job Description

Job Description

Company Description

Since 1975, Cimcorp has been simplifying material flows to enhance efficiency and profitability for businesses worldwide. As a member of Murata Machinery Ltd., one of the world’s largest logistics automation suppliers, we leverage a global network of offices and partners to offer local support with an international foundation.

Job Description

As part of our North American team, you’ll contribute to a workplace that values collaboration, continuous improvement, and personal growth.

Job Summary

The Spare Parts Coordinator is responsible for the comprehensive support and daily management of all spare parts-related activities. This includes identifying required spare parts, preparing and submitting Requests for Quote (RFQs) and Purchase Requests to the purchasing department, and processing customer orders efficiently. The role requires direct collaboration with both customers and internal teams to provide timely technical assistance, ensure accurate order fulfillment, and maintain high levels of customer satisfaction.

Job Responsibilities :

Interface with customers via telephone and e-mail to :

• Process POs from internal or external stakeholders, verify clean POs, process in ERP system, and provide order confirmation
• Receive quote requests from internal or external stakeholders, verify parts, request pricing and delivery, and provide an appropriate quote to the customer. Maintain RFQ and PO logs.
• Act as the point of contact internally and externally for al queries related to spare parts and involve other teams required to address queries.
• Obtain details about complaints or issues.
• Act as point of contact for defective spare parts internally and externally.
• Act in a support role to Customer Support Sales, Customer Support Service, Purchasing, Finance, Engineering, and Logistics.
• Keep detailed records of customer interactions and transactions.
• Communicate and work as part of a team working toward shared goals.

Work Activities :

Qualifications

Additional Information

We offer a comprehensive benefits package designed to support your health, financial well-being, and professional growth. Our offerings include :

All your information will be kept confidential according to EEO guidelines.