Medical Office Coordinator

Overview

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

Location : 601 N. Caroline Street (Outpatient Center)

Hours : Monday-Friday 8a-4 : 30p

Pay rate : $25 per hour

Responsibilities

Regular performance of activities required to administratively support the clinical practices of multiple physicians, including :

Provide administrative support to the orthopedic surgery practice (1 surgeon and 1 advanced practice provider).

Scheduling follow-up patients and coordinating surgeries, filling out positing sheets and send to central posting, sending surgical packets to patients, follow up with patients on care coordination.

Preparing per physician-specific standards for each clinic session by maintaining patients' charts in the Epic Electronic Medical Record with relevant information such as lab results, test results, letters, memo and related medical documents. Obtaining relevant clinical information from other providers.

Proactively reviewing the physician's upcoming clinic schedules to identify potential issues, propose solutions, and fill vacant slots.

Identifying and triaging requests for urgent appointments and taking the appropriate action to resolve issues

Responding to ad hoc patient inquiries and requests in a timely, professional, and courteous manner, including communicating relevant information to and from the physician.

Obtaining and communicating patient personal health information in a legally compliant and highly confidential manner.

Scheduling make-up clinic sessions as needed and coordinate exam room availability with key stakeholders

Complete requests for filing, faxing, scanning, copying, answering phones, sorting mail, data entry, and other errands in a timely, accurate, and collegial manner.

Managing tasks such as accessing e-mail, electronic calendars, the Epic electronic medical record, and other clinical information systems / office support software.

Carries out duties and responsibilities with limited supervision.

Makes decisions and establishes work priorities on essentially procedure-oriented operations.

Qualifications

High School diploma or GED required. Prefer two years of college or medical training.

Three years of work experience required in a similar service-oriented industry; five years of related experience preferred. Additional education may be substituted for up to one year of experience.

EPIC required after training.

Experience in a medical office setting strongly preferred.

Intermediate computer and proof reading skills required.

Knowledge of Microsoft Office applications required. Training will be provided for Hopkins clinical information systems, and proficiency must be achieved and maintained.

Knowledge of general medical terminology.

Knowledge of medical insurance coverage.

Demonstrated ability for self-direction, initiation, and handling of multiple tasks required.

Demonstrated ability to work independently and as part of a team required.

Demonstrated customer service skills required.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.