Globant Commerce Studio is hiring : Technical Account Manager / Technical Account

Technical Account Manager / Technical Account Director

Globant's Commerce Studio helps organizations create best-in-class commerce-enabled experiences, with engineering and design at its core. The goal is to meet the demands of tomorrow's customers, leveraging long-standing expertise with large and complex commerce transformations in both B2B, B2C and D2C domains.

As an award-winning partner of enterprise-class platforms : Salesforce Commerce Cloud, Adobe Magento Commerce, and other API first, Headless Commerce surround solutions, we help clients create a competitive advantage with commerce at its core.

Our mission is to empower companies to succeed and thrive in the ever-changing digital landscape by building best-in-class future-ready digital commerce solutions globally.

Job Description

The Solution Consultant (Pre Sales) role is critical to the overall success of the deal cycle for Commerce opportunities; the Solution Consultant at Globant Commerce Studio has a mix of Business, Commercial & Technology expertise, that consults with clients to understand their business challenges in online Commerce, and guides them to possible solutions that we can implement to solve the problem statement.

1. Deal & Commercial Management

• Coordinate briefing with the Sales lead to understand the deal opportunity.
• Allocate the appropriate resource required to work on the deal.
• Review and manage the Jira Solution Consulting board to effectively manage workload.
• Create Solution Consulting plan with all of steps required to move to a decision.
• Creation of Solution Consulting Strategy as a response back to the customer.
• RFP documentation review and management.
• Lead, direct and coordinate the team to deliver all the relevant deliverables for the deal.
• Lead, direct and coordinate the team to shape solution options.
• Review and interrogate estimates and project plans created by the team.
• Creation of project plans
• (If the person has a project management background).
• Create a team profile in relation to the estimates and project plan.
• Devise commercial options to present to the customer with relevant internal approvals.
• Shape the narrative and story to play back to the customer.
• Create the presentation / proposal to share with the customer.
• Work with the Sales team to understand any feedback from the proposal and ideate on ways to ensure the deal is closed.
• Responsible for writing the solution contained in the SOW document, working closely with the Sales Director who is ultimately accountable.
• Responsible for detailing out the solution as part of the Sales to Delivery handover.
• Partake in retrospectives and ensure learnings and documented and will inform future deals.

2. Commerce Solution Advisor

3. Team Management

Qualifications

Hard / Technical Skills

Soft Skills

Experience

Additional Information

Annual $ 100,000-140,000 USD

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