Assistant General Manager

Bangkok Supper Club is an upscale, authentic Thai restaurant from the visionary mind of Executive Chef Max Wittawat and the owners of Fish Cheeks, an established NoHo favorite. With small, shareable plates, in true Thai dining fashion, and an earthy yet elevated atmosphere, Bangkok Supper Club is both welcoming and sophisticated.

Assistant General Manager Expectations :

The Assistant General Manager is responsible for aiding in the oversight of all operations. This position will be held to the highest professional and ethical standards.

Key Responsibilities :

• Oversee daily restaurant service operations to ensure a seamless, efficient, and exceptional guest experience.
• Take full responsibility for the performance and development of the service team; provide ongoing training and coaching to ensure all staff operate at company standards.
• Commit to maintaining operational excellence and actively pursue profit expansion through efficient and effective management practices.
• Assist the General Manager in managing both front-of-house and back-of-house teams.
• Support recruitment, training, scheduling, and mentoring of restaurant staff.
• Develop, implement, and continuously refine Standard Operating Procedures (SOPs) to ensure consistency, quality, and efficiency across service and operations.
• Execute administrative tasks such as staff scheduling, timekeeping, payroll, and conducting performance reviews.
• Monitor service standards and address operational challenges proactively to maintain consistency and quality.
• Assist in managing labor costs, inventory control, and adherence to health, safety, and alcohol service regulations.
• Handle guest feedback and resolve complaints promptly and professionally.
• Collaborate with the General Manager to meet financial and operational goals.
• Act as Manager on Duty (MOD) as assigned, leading shifts and supporting staff during service. This role will require closing the restaurant 5 days.
• Lead all restaurant operations in the absence of the General Manager.
• Assist with vendor relations, reporting, and other administrative duties as delegated by the General Manager.
• Participate in implementing marketing initiatives and in-venue events in collaboration with the marketing team.

SCHEDULE