Returns Desk Associate

Return Associate

Under the leadership of the Assistant General Manager, Operations (AGMO), the Return Associate is responsible for facilitating returns sent to the store for processing and supporting the daily operations of our specialized work groups.

Who You Are :

• You have strong interpersonal skills, and are customer service orientated
• Have the ability to lift cartons, handle racks and carts of merchandise. Lifting of up to 15 pounds may be required
• Must have knowledge of POS and strong computer skills, i.e. Google, MS Office, and adapt to changing technology
• Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision

You Also Have :

As The Returns Associate, You Will :

Opening / Closing of digital return register

Ensure when return is completed that the return printout is attached to each item

Follow up on necessary reporting, and escalates potential issues for resolution

Your Life and Career at SFA :

Salary and Other Compensation : The starting hourly rate for this position is between $16.24-20.30 per hour. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.

Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.