Talent.com
Technical Support Engineer
Technical Support EngineerEchoStar • Janesville, WI, US
Technical Support Engineer

Technical Support Engineer

EchoStar • Janesville, WI, US
2 days ago
Job type
  • Full-time
Job description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.

Job Duties and Responsibilities

What You’ll Do :

You’ll visit customers’ homes, solve problems, and introduce them to smart home tech.

  • Install and service DISH equipment and smart home products in customers’ homes
  • Teach customers how to use their tech and offer additional services when helpful
  • Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team

What’s in it for You :

  • Career Growth : Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
  • Pay Increases : Automatic promotion after 6 months with a $1 / hour raise. Additional promotions with 5–10% pay increases based on performance
  • Bonus Potential : Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs—redeemable for travel, electronics, and more
  • Comprehensive Benefits : Paid training, time off,  Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
  • Exclusive Perks : Complimentary DISH TV ($114.99 / month), discounts on Sling TV ($5 / month), and Boost Mobile plans (starting at $15 / month), company-provided van, tools, and uniforms
  • Paid Training You’ll Get :

  • Clear, step-by-step guidance for installations and service
  • Smart home tech knowledge to support and educate customers
  • Best practices created by our most experienced techs
  • Skills, Experience and Requirements

    What You’ll Need :

  • Valid Driver’s License : Clean record required
  • Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
  • Physical Ability :
  • Climb ladders (up to 40 ft)
  • Lift up to 70 lbs
  • Must meet and maintain 335 lb weight limit
  • Customer Focus : Build trust and create a great experience
  • Problem-Solving : Tackle a variety of challenges on the spot
  • Determination : Work in tight spaces and all kinds of weather
  • Adaptability : Handle changes and unexpected tasks with ease
  • Benefits :

    From versatile health perks to new career opportunities, check out our benefits on our careers website .

    Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

    The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

    We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school / graduation from your application documents before submission and throughout our application process.

    EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make  echostar.com  and  jobs.echostar.com  accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

    Click the links to access the following statements :   EEO Policy Statement ,  Pay Transparency , EEOC Know Your Rights ( English / Spanish )

    Salary Ranges

    Compensation : $20.25 / Hour

    Benefits

    From versatile health perks to new career opportunities, check out our benefits on our careers website .

    Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

    The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

    We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school / graduation from your application documents before submission and throughout our application process.

    EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make  echostar.com  and  jobs.echostar.com  accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

    Click the links to access the following statements :   EEO Policy Statement ,  Pay Transparency , EEOC Know Your Rights ( English / Spanish )

    Create a job alert for this search

    Technical Support Engineer • Janesville, WI, US

    Related jobs
    Sales Engineer

    Sales Engineer

    Fortinet • Madison, WI, United States
    Full-time
    We are looking for a Systems Engineer to work closely with a sales representative selling into the market.The Systems Engineer's main mission will be to support the sales organization in all techni...Show more
    Last updated: 30+ days ago • Promoted
    Customer Support Team Lead

    Customer Support Team Lead

    VirtualVocations • Rockford, Illinois, United States
    Full-time
    A company is looking for a Customer Support Team Lead to coach and inspire a team dedicated to providing exceptional support to healthcare practitioners. Key Responsibilities Lead and develop a te...Show more
    Last updated: 30+ days ago • Promoted
    Senior Customer Services Technical Specialist ( Senior Support Software Engineer) - Hybrid

    Senior Customer Services Technical Specialist ( Senior Support Software Engineer) - Hybrid

    Wolters Kluwer • Madison, WI, United States
    Full-time
    Senior Customer Services Technical Specialist ( Senior Support Software Engineer) - Hybrid R0050712 | CPESG | Enablon EHS - North America | Wolters Kluwer. Senior Customer Services Technical Special...Show more
    Last updated: 30+ days ago • Promoted
    Desktop Support Engineer

    Desktop Support Engineer

    E-Solutions • Madison, WI, United States
    Full-time
    Job Title : Desktop Support Engineer.Location : Madison, WI (Day 1 onsite).We are seeking a skilled and customer-focused End User Support Level 2 Technician to provide advanced technical support to u...Show more
    Last updated: 1 day ago • Promoted
    Desktop Support Engineer

    Desktop Support Engineer

    Diverse Lynx • Rockford, IL, United States
    Full-time
    Title : Desktop Support Engineer.Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required. Application support : Include all appl...Show more
    Last updated: 30+ days ago • Promoted
    Senior Customer Support Engineer

    Senior Customer Support Engineer

    VirtualVocations • Rockford, Illinois, United States
    Full-time
    A company is looking for a Senior Customer Love Engineer in the EMEA region.Key Responsibilities Learn the product and assist customers with inquiries via chat, email, and Zoom Guide new custome...Show more
    Last updated: 30+ days ago • Promoted
    Senior Technical Support Specialist l

    Senior Technical Support Specialist l

    Insperity • Madison, WI, United States
    Full-time
    HR solutions available in the marketplace with an optimal blend of premium HR service and technology.With more than 90 locations throughout the U. Insperity is currently making a difference for thou...Show more
    Last updated: 3 days ago • Promoted
    Engineer

    Engineer

    American Family Insurance • Madison, WI, United States
    Full-time
    This position collaborates with others to provide and maintain applications that meet business needs.Responsible for design and development for simple to moderately complex business solutions.Compe...Show more
    Last updated: 30+ days ago • Promoted
    Lead Engineer

    Lead Engineer

    American Family Insurance • Madison, WI, United States
    Full-time
    We are looking for an experienced and passionate Lead Engineer to join our API Management and DevSecOps engineering team. In this critical role, you will accelerate our software delivery performance...Show more
    Last updated: 30+ days ago • Promoted
    Tech Support - Earn Up to $37 / hr

    Tech Support - Earn Up to $37 / hr

    TradeJobsWorkforce • 53502 Albany, WI, US
    Full-time
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...Show more
    Last updated: 30+ days ago • Promoted
    Technical Support Engineer

    Technical Support Engineer

    EchoStar • Janesville, WI, US
    Full-time
    EchoStar is reimagining the future of connectivity.Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans an...Show more
    Last updated: 2 days ago • Promoted
    Customer Service Representative - Technical Support

    Customer Service Representative - Technical Support

    TEKsystems • Delavan, WI, United States
    Full-time
    We are seeking a Customer Service Representative to deliver world-class support to our customers across Canada and retail markets (Lowe's, Menards, Home Depot). This role is ideal for someone who en...Show more
    Last updated: 9 days ago • Promoted
    Technical Support Analyst - Integration (Available only to US Citizens)

    Technical Support Analyst - Integration (Available only to US Citizens)

    Oracle • Madison, WI, United States
    Full-time
    As a Principal Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the...Show more
    Last updated: 6 days ago • Promoted
    Desktop Support Engineer L1

    Desktop Support Engineer L1

    Service Global • Rockford, IL, United States
    Full-time
    Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines. Hardware / software troubleshooting and resolution.Perform I...Show more
    Last updated: 6 days ago • Promoted
    Telecommunication Technician - Entry Level

    Telecommunication Technician - Entry Level

    EchoStar • Fort Atkinson, WI, US
    Full-time
    EchoStar is reimagining the future of connectivity.Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans an...Show more
    Last updated: 2 days ago • Promoted
    Customer Technical Support Specialist

    Customer Technical Support Specialist

    Johnson Health Tech Companies • Cottage Grove, WI, United States
    Full-time
    Under the direction of the Customer Experience Leadership Team, the Customer Service Agent provides comprehensive support for customers using our connected fitness products, software applications, ...Show more
    Last updated: 6 days ago • Promoted
    Customer Support Specialist

    Customer Support Specialist

    VirtualVocations • Rockford, Illinois, United States
    Full-time
    A company is looking for a Support Specialist to assist clients and therapists in accessing high-quality mental healthcare. Key Responsibilities Troubleshoot and resolve issues raised by clients a...Show more
    Last updated: 30+ days ago • Promoted
    Fiber Splicer I - Outside Plant Construction

    Fiber Splicer I - Outside Plant Construction

    TDS Telecom • Delavan, WI, US
    Full-time
    At TDS Telecom, connecting people is at the heart of everything we do.We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities.We are dedicated to excel...Show more
    Last updated: 22 days ago • Promoted