Director, Enterprise Sales

Job Description

Job Description

The Sales Team at Loop is the engine that powers the business. In an ever evolving market and company, the sales team seeks to provide revenue and stability that can accelerate our vision to market. You will join an already existing (and awesome!) team of Enterprise & Strategic Account Executives, who you’ll enable to grow and operate more effectively.

Right away, we’ve listed what we think you’ll be spending your time on. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.

At Loop, we’re intentional about the way we work so that we can do our best work.  We call this our Blended Working Environment.  We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, and the United Kingdom.

For this position, we’re looking for someone to join us in Chicago, IL; Columbus, OH; or New York City, NY. However, we welcome applications from qualified individuals in other locations.

What you'll do :

• Foster an energetic, inclusive, and supportive sales environment where your team can thrive.
• Build deep expertise in our market by understanding key players, buyer pain points, and how our platform delivers value to merchants.
• Collaborate with Marketing, Sales Development and Partnerships on an account-based strategy to achieve pipeline targets, improve positioning, and customer storytelling.
• Forecast with confidence and clarity, sharing your insights from both an objective and subjective point of view.
• Monitor team performance by tracking leading indicators and outcomes, using insights to identify growth opportunities and help the team continuously improve.
• Provide timely and personalized coaching to help AEs ramp quickly, build confidence, and succeed in their roles.
• Equip the team with training on product knowledge, competitor insights, and sales methodology while reinforcing adoption of our standard frameworks and tools.
• Foster strong collaboration by navigating challenges with peers and offering constructive feedback across the GTM org.
• Keep the team aligned on individual, team, and company priorities while ensuring they have visibility into key go-to-market updates and resources.
• Celebrate both wins and lessons learned by creating space for reflection, recognition, and continuous improvement.
• Support strategic planning through annual budgeting, quarterly capacity planning, and retrospective analysis of performance and outcomes.
• Recruit, develop, and retain top talent by leading career conversations, setting clear performance measures, and supporting growth across the go-to-market organization.
• Make decisions guided by Loop’s core values : Be a Human First, Make Merchants Successful, Own the Outcome, and Courage Over Comfort.

Your Experience :

This position is also eligible for an annual commission expected to be in the $93,800 to $140,700 range.

We know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting.

The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.

The actual annual salary paid for this position will be based on several factors, including, but not limited to : your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals.

Great humans deserve great benefits! At Loop, you’ll be eligible for benefits such as : medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone / internet benefit, and equity.

#LI-JG1

Loop Story

Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier : operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails.

We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple : protect margins, delight customers, and help merchants build businesses that last.

Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect you’ll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career — a chance to shape the future of commerce and to leave better than when you arrived.

Learn more about us here : https : / / loopreturns.com / careers.

You can review our privacy notice here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.