Tech Support Specialist

Tech Support Specialist

Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants.

Were looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future.

Responsibilities

• Daily Troubleshooting & Support (50%)
• Diagnose and resolve day-to-day technical issues such as : Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system.
• Monitor daily reports and logs for errors.
• Serve as the first line of support for internal teams experiencing operational tech issues.
• Escalate and coordinate fixes with engineering as needed.
• Onboarding & IT Support (20%)
• Set up accounts, access, and tools for new hires.
• Maintain software licenses and user permissions across platforms.
• Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.).
• Systems & Process Improvement (30%)
• Analyze recurring issues and implement improvements to reduce future problems.
• Collaborate with operations and engineering to design scalable, reliable systems.
• Create documentation and internal guides to streamline troubleshooting and onboarding.

Qualifications

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