Customer Support Specialist

A company is looking for a Customer Support Executive (Remote).

Key Responsibilities

Respond to customer queries and resolve issues via live chat, email, or phone

Troubleshoot technical bugs and collaborate with the technical team to resolve complex issues

Maintain records of customer interactions and suggest process improvements based on feedback

Required Qualifications

1-2 years of experience in a client-facing role, preferably in B2B SaaS

1-2 years of experience in customer support via chat and email

Experience using help desk software or ticketing systems

Ability to work independently in a fast-paced, 24x7 rotational shift environment

Understanding of the 'Customer First' principle with a commitment to high-quality support