Service Delivery Representative III
What You’ll Be Doing
Serves the Membership through multiple contact channels (telephone, secured messaging or online chat) by providing World Class Personal Member Service on every contact, while completing transactions or providing information on Credit Union products and services.
This position will also assist supervisors and team members with operational and technical support, maintaining high quality Member service and efficiency.
- Serving the Membership in various areas of the credit union and is well versed on all products and services in order to provide expertise coverage over multiple contact queues.
- Assists the department by completing projects and reports.
- Provides suggestions for streamlining department and credit union operations.
- Provides assistance on escalation queue, serving as a role model to all team members.
- Assists the department with the training of new and existing team members and serves as a role model.
- Works with minimal supervision, using intermediate problem solving skills and judgment.
- Advocate for our Members and escalates issues as appropriate and / or solicit help as needed. Works with other departments to resolve and address Members concerns.
- Delivers World Class Personal Member Service professionally and efficiently, while contributing to department goals on Quality Control and Contact Center service objectives.
- Maintains confidentiality of credit union and Member records.
- Performs various file maintenance including processing requests for a change of address, check orders, and ordering ATM cards, etc.
- Informs Members of credit union promotions and / or new products and services.
- Performs research on accounts, identifying and completing Member corrections, and following through to resolution.
- Provides consultative services to Members regarding credit union products and services by assessing the Member's needs and addressing their concerns by gaining agreement.
- Provides expertise support on multiple advanced queues, such as loans, retirement, and e- services queues.
- Demonstrates empathy to our Member’s needs on each and every Member interaction.
- Monitors and engages in social media interactions with Members and non-Members.
Additional Job Functions
- Performs other duties as assigned
- Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.
Failure to do so may result in disciplinary and other employment related actions
Qualifications
- High School Diploma or GED required
- 3-5 years of previous related experience required
- Credit union / financial institution experience preferred
Service Delivery Representative III
Serve the Membership by supporting multiple contact channels, primarily via telephone and by providing World Class Personal Member Service on every contact, while completing transactions or providing information on Credit Union products and services. Delivering World Class Personal Member Service pr...
At Prudential Overall Supply, our customers come first! Our Customer Sales Representatives (CSRs) are the key contact between Prudential Overall Supply and our customers. As a Customer Sales Representative, you will be responsible for customer retention, customer satisfaction and revenue growth. You will be responsible for the day-to-day delivery and sales of our products and services. Prudential Overall Supply is currently looking for growth oriented/management potential candidates with the following: Requirements: Must be customer service oriented; Willing to work hard; Must be growth oriented and career minded; Have good communication skills; Have a friendly and helpful attitude; Must be able to work independently; And, must have a good driving record.
Would you like to be part of the dynamic management team of a service industry leader? As a results oriented General Manager, you will head up one of our many profit centers, and be responsible for sales, customer service, and production functions within the facility. ...
Consumer Loan Service Delivery Representative I
Deliver World Class Personal Member Service in a caring, enthusiastic, professional and efficient manner, while contributing to Consumer Lending goals on accuracy and service quality. Provide consultative services to Members regarding credit union products and services by assessing the Member's need...
Sales & Service ManagerAt Prudential Overall Supply, our customers come first! As a Sales and Service Manager, you will be responsible for managing a district of customers with an annual revenue base of up to $3 million. With a focus on customer retention, customer satisfaction, customer visitations, and revenue growth, you will manage a team of up to 9 route sales & service representatives in the day-to-day delivery and sales of our products and services. Successful candidates will use their 2-5 years of management experience, sales experience, leadership skills, customer service skills and willingness to relocate in helping to grow our business.
Would you like to be part of the dynamic management team of a service industry leader? As a results oriented General Manager, you will head up one of our many profit centers, and be responsible for sales, customer service, and production functions within the facility. ...
Claims Service Representative III - Casualty
Claims Service Representative III - Casualty. This position supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of property and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory require...
Service Delivery Representative II
Serve the Membership by supporting multiple contact channels, primarily via telephone and by providing World Class Personal Member Service on every contact, while completing transactions or providing information on Credit Union products and services. Delivering World Class Personal Member Service pr...
Customer Sales Representative (Route Sales Driver)At Prudential Overall Supply, our customers come first! Our Customer Sales Representatives (CSRs) are the key contact between Prudential Overall Supply and our customers. As a Customer Sales Representative, you will be responsible for customer retention, customer satisfaction and revenue growth. You will be responsible for the day-to-day delivery and sales of our products and services. Prudential Overall Supply is currently looking for growth oriented/management potential candidates with the following: Requirements: Must be customer service oriented; Willing to work hard; Must be growth oriented and career minded; Have good communication skills; Have a friendly and helpful attitude; Must be able to work independently; And, must have a good driving record.
Would you like to be part of the dynamic management team of a service industry leader? As a results oriented General Manager, you will head up one of our many profit centers, and be responsible for sales, customer service, and production functions within the facility. ...
Patient Service Representative III
The Patient Service Representative (PSR) III is responsible for providing support the Patient Service Representative staff by providing guidance and direction as needed on a daily basis. Four years of experience preferred working in a customer service environment where a lead service/support role wa...
Receptionist - Hiring now!
Hiring Part-Time Receptionist/Concierge. ...
Warehouse Worker
The Warehouse Associate supports the team and our customers by accurately and safely receiving/pulling orders in a fast-paced environment. On a daily basis our Warehouse Associate:. Communicates positively with supervisors, sales staff, fellow workers and customers to coordinate deliveries/pick-up. ...