Field Service Manager

About Compass Coffee

Compass Coffee was founded in 2014 by two Marines who, after years of drinking terrible coffee on deployment, became obsessed with the quest for the perfect cup. What began as a desire to unlock the secret to perfect coffee grew into something much more significant. It was the realization that coffee is more than just a drink. It's a ritual that brings people together, facilitates human connection, and makes your day better. Compass Coffee has since expanded to 16 cafes in and around DC where Real Good Coffee is served and communities are formed. At the heart of it all is a relentless commitment to quality at every step - to ethical sourcing, masterful blending, and peak roasting in small batches - all to create an experience that is much more than just a cup of coffee.

As a Field Service Manager, you will :

• Embody a growth mindset - training is continuous; we are learning every day and you will view challenges as opportunities
• Analyze root problems and propose permanent solutions to solve them forever
• Supervise a team of technicians to ensure our cafes and customers can brew Real Good Coffee
• Seek out new training and opportunities for our team to improve our best practices
• Write training for use by our Technicians in the field
• Become a skilled espresso technician yourself, capable of helping the team in the field as required
• Motivate and inspire a team of technicians, including hiring and training new members as well as quarterly performance reviews

You'd make a great Field Service Manager if you are :

Summary of Experience

Basic Qualifications

Required Knowledge, Skills and Abilities

The pay range for this role is :

100,000 - 130,000 USD per year(Ivy City Roastery)

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