EDI Support Analyst 2

Overview

We are seeking a full-time EDI Support Analyst 2 in our Olathe, KS location. In this role you will be responsible for supporting the Garmin EDI group by troubleshooting data and mapping issues in the EDI processes and maintaining IBM Sterling Integrator.

Responsibilities

• Use Sterling Integration Suite (SI) to design, develop, customize, integrate, test, implement, administer and support the GIS B2B suite to meet the growing company needs.
• Provide EDI support including troubleshooting data issues, mapping, and business processes to identify root causes of errors, then correct, test, and maintain EDI maps and EDI processes related to Oracle eBusiness Suite.
• Check inbound and outbound flow of different EDI transactions between Garmin and partners.
• Ensure important processes complete in a timely manner and communicate issues with internal or external groups.
• Monitor emails for errors, create tickets, and triage support tickets.
• Write or update program documentation, operations documentation, and user guides.
• Identify, recommend and implement process improvements in support of the EDI system.
• Collaborate with IT teams, developers, and business stakeholders to understand support issues and provide technical support and troubleshooting for issue resolution.
• Manage critical issues and prioritize accordingly.
• Understand business impacts of issues as they relate to IT-owned solutions.
• Seek opportunities for making improvements.
• Develop reliable solutions to complex problems that require ingenuity and creativity.

Basic Qualifications

Desired Qualifications

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found in Garmin Employment Benefits.

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