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Customer Service Representative
Customer Service RepresentativeGPAC • Wyoming, MI, US
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Customer Service Representative

Customer Service Representative

GPAC • Wyoming, MI, US
30+ days ago
Job type
  • Full-time
Job description

Customer Service Representative Needed

We're looking for a detail-oriented, customer-focused professional to lead projects, manage schedules, and keep communication flowing between our internal teams, sales staff, and clients. In this role, you'll blend account management, order processing, and project coordination to ensure top-quality results delivered on timeevery time.

What You'll Do

  • Serve as the primary point of contact for assigned customer accounts
  • Plan, schedule, and track multiple projects simultaneously
  • Oversee inventory and direct purchasing of materials
  • Enter and process orders with accuracy and attention to detail
  • Coordinate with internal teams to meet deadlines and quality standards

What You Bring

  • Bachelor's or Associate degree, or equivalent professional experience
  • Knowledge of printing, fulfillment, or large-format production
  • Experience with ePS Pace (order entry software)
  • Strong organizational and problem-solving skills
  • Proficiency in Microsoft Office and Adobe Acrobat (familiarity with design software preferred)
  • Excellent verbal and written communication skills
  • Team-oriented mindset with a focus on outstanding customer service
  • Schedule

  • MondayFriday, 8 : 00 AM5 : 00 PM (hours may vary to meet customer needs)
  • Occasional weekend hours as needed (typically remote and customer-driven)
  • OT rate (1.52x hourly rate) when required
  • Why You'll Love Working Here

  • We're on the rise. Just shy of breaking into the Top 100 Printing Companies in the U.S. and Canada.
  • Leadership reinvests in employees & tools. Profits go into hiring, raises, bonuses, cutting-edge equipment, and the latest technology.
  • Career growth from within. Many current leaders started in entry-level roles.
  • Healthcare stability. No premium increases for nine consecutive yearsa rare benefit.
  • The best of both worlds. A warm, small-business atmosphere paired with a growth-minded, organized operation.
  • Apply for more details!

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