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Program Support Specialist

Program Support Specialist

Better TogetherTampa, FL, US
3 days ago
Job type
  • Full-time
  • Quick Apply
Job description

OVERVIEW The Better Together team employs a Program Support Specialist to oversee the  organization’s volunteer pipeline efforts in the Tampa Bay Region, which consists of Hillsborough, Pasco, and Pinellas counties.

The Program Support Specialist will strengthen administrative and operational support, primarily to the Family Support Managers, which will result in increasing our impact in the community.

The Program Support Specialist will help strengthen relationships with volunteers, community partners and clients in the community.

The Program Support Specialist  will report to the Regional Executive Director.  An ideal candidate, at a minimum, should have a bachelor’s degree and should feel  called to help children and families in crisis and share our passion for freeing  people from dependence on government welfare and poverty.

We are looking for  someone who has demonstrated strong skills in administration, data entry, project  management and attention to detail.

A successful candidate will be a self-starter who is comfortable working remotely, has a demonstrated ability to analyze data,  can handle multiple projects at once and who thrives when challenged.

Due to the  nature of our work, candidates must be able to pass a Level 2 background check.  CULTURE AND FIT At Better Together, we are a mission-first team that shows up with purpose, humility, and grit.

Our culture is shaped by five core values that guide how we lead, how we serve, and how we grow.

If these values reflect who you are and how you work, you may be a great fit for our team.

We Love Others :

  • We lead with empathy, humility, and integrity.
  • We treat every person with dignity, make people feel seen and valued, and do what’s right even when it’s hard.
  • Do you treat people with respect, no matter their background or behavior?
  • Do you make decisions based on what’s best for others, not just yourself?

We Choose Gratitude :

  • Gratitude fuels our joy and shapes how we show up.
  • We focus on what’s possible, not what’s missing.
  • We uplift others, celebrate progress, and keep perspective—even in the tough seasons.
  • Do you stay positive and solutions-focused when challenges arise?
  • Do you regularly speak encouragement and appreciation to your teammates?
  • We Are Ideal Team Players :

  • We are hungry, humble, and people-smart.
  • We take initiative, lift others up, and work wisely with all kinds of people.
  • The best teams aren’t made of perfect people—they’re made of teachable ones.
  • Do you take ownership and go the extra mile without being asked?
  • Are you open to feedback and constantly looking for ways to grow?
  • We Do Hard Things :

  • We don’t quit when things get hard.
  • We press in with courage, keep a growth mindset, and do whatever it takes to get the job done.
  • We don’t waste time on drama—we stay focused on the mission.
  • Do you rise to challenges with resilience and a clear head?
  • Do you consistently push through discomfort to deliver results?
  • We’re All In :

  • We carry the mission in our hearts and act like owners.
  • We take full responsibility, build capacity in ourselves and others, and do the work that matters most.
  • Are you passionate about transforming lives and communities through your work?
  • Do you take initiative and show up fully—because you believe this mission is worth it?
  • We don’t hire just for talent.
  • We hire for alignment, character, and commitment to the mission.
  • Expect honest conversations about these values throughout the hiring process.
  • ROLES AND RESPONSIBILITIES The Program Support Specialist will have four primary roles, broken down into key responsibilities.
  • They are :

  • Market Analysis and Research Program Operations Volunteer Pipeline Data Management  Market Analysis and Research   Gather, analyze, and organize data on demographic community needs  Evaluate and offer insights to help Better Together advance program success  Research events and other participants that help Better Together further it’s impact Research resources for families, such as housing and groups that assist financially  Program Operations  Facilitate all details for church launches, which includes all  materials needed, speakers, volunteers for support and anything else needed  for their success  Schedule volunteer trainings throughout the year and alongside church  launches  Assist with launches, trainings and events as needed   Schedule and assist with planning efforts for outreach and parent support events   Assist Family Care Coordinators with community referrals and follow up  Provide program support for volunteer appreciation receptions   Coordinate internship opportunities that will support programs   Volunteer Pipeline  Manage volunteer pipeline for all Better Together programs  Manage and facilitate the volunteer to family matching process  Support volunteer engagement and retention by maintaining ongoing communication Data Management  Enter and maintain volunteer data in Salesforce  Enter all churches and community partnership relationships into Salesforce  Create and send reports to churches  REQUIREMENTS Education and Experience : Minimum of a bachelor’s degree with 3 years’ experience in program management, operations or related field   Fieldwork Requirements : This role requires working primarily in the community we serve, with a majority of time spent in the field engaging directly with families and volunteers.
  • Transportation :

  • A valid driver’s license, vehicle registration, and car insurance are required.
  • Must have a reliable personal vehicle available for daily work-related travel.
  • Work Schedule :

  • Flexibility to work evenings and weekends is necessary.
  • Extended hours may be required for events, meetings, training, emergencies, or natural disasters.
  • Participation in a monthly on-call schedule is required, with support from local leadership, to address community needs outside of regular business hours.
  • Communication & Collaboration :

  • Maintain regular communication with team members to coordinate efforts and provide timely updates.
  • Ensure accessibility during work hours and on-call shifts through a reliable phone.
  • Core Values :

  • Demonstrate alignment with Better Together’s core values, including ownership, gratitude, love for others, and a partnership-oriented approach.
  • Technological Proficiency :

  • Proficiency or ability to quickly learn the following platforms : Salesforce Zapier WordPress Basecamp TIMING, LOCATION AND COMPENSATION Better Together seeks to fill this position as soon as possible.
  • The organization’s headquarters are in Naples, Florida, but all the Better Together staff reside in Florida and the applicant for this role must live in Hillsborough, Pasco, or Pinellas County .
  • Better Together has built a highly successful work culture over the past decade with systems and structures designed for clarity, flexibility, and great communication.
  • Key elements of the environment include :

  • Weekly team meetings with clear accountability and the opportunity to solve issues as a team.  Quarterly in-person team meetings at which you’ll build deeper relationships, set clear goals aligned with the Better Together vision, and brainstorm how to seize new opportunities An intensive 90-day orientation to familiarize you with the Better Together team, our policies, and how we operate Home office setup, including equipment and communication tools you need to hit the ground running Compensation and Benefits :   Better Together offers a competitive salary and benefits package, which includes a health benefit and generous paid leave plan.
  • Details as follows :

  • Medical (99% employer paid, employee only) Dental  Vision Life Insurance Paid Holidays Paid Time off Retirement Savings Plan with 50 / 50 employer match up to 6% QUESTIONS?
  • Please direct questions to hiring@bettertogetherus.org .
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    Program Support Specialist • Tampa, FL, US

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