Customer Success Manager

Customer Success Manager

Influ2 brings your ABM to the contact-level. With Influ2, you can act on contact-level intent, reach specific buyers with ads, and make the revenue impact clear. 180+ enterprises and mid-market companies worldwide, including industry leaders such as Snowflake, Datadog, and Capgemini, love our technology. We hope you will love it too.

As a Customer Success Manager at Influ2, you will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals. Impeccable relational skills and readiness to create win / win environments for all parties you work with will drive your success in this role.

What You'll Do :

• Be the voice of the customer : You must prioritize maximizing customer satisfaction, retention, and growth. You should be able to understand the customers' business objectives and align them with Influ2's offerings.
• Act as a trusted advisor : Build and maintain trust-based relationships with our valued customers. This includes proactive engagement, active listening, and empathy. Also, serve as a go-to resource for their inquiries, concerns, and strategic discussions related to Marketing and Sales practices.
• Translate complex ideas into actionable steps : Articulate complex ideas clearly and tailor your communication style to different audiences, from mid-level members all the way up to C Suite.
• Identify critical insights : Analyze customer data and metrics to identify trends, insights, and areas for improvement.
• Demonstrate technical aptitude : You'll become a subject matter expert by learning the ins and outs of the product. Effectively identifying issues, troubleshooting, and offering customers solutions for resolution will be essential in this role.
• Ensure timely delivery of the projects and milestones : You may need to manage multiple customer accounts simultaneously, so strong organizational and project management skills are essential to prioritize tasks, set deadlines, and manage customer expectations.
• Partner with Sales, Marketing, and Product Development teams : You will work closely with cross-functional teams across various time zones to align goals, share customer insights, and drive coordinated efforts to deliver customer success.
• Participate in on-site customer visits : You'll occasionally meet with customers on-site to strengthen relationships, lead Executive Business Reviews (EBRs), deliver presentations, and facilitate strategic discussions.

Experience :

Skills :

What's In It For You?