SENIOR CLERK - 64051157

Senior Clerk - 64051157

The incumbent performs a variety of clerical duties related to Clinical Administrative Support Services (CASS), Refugee Health Assessment Program (RHAP), Centralize Appointment Center (CAC) and is cross trained across programs. Duties include front desk reception / greeting, appointments, registration / eligibility, financial clerk / cashiering, Medical Records / Electronic Health Record (EHR), and phone operations. Assignments vary according to support service needs at any given time; the incumbent will be flexible and accept change readily. Incumbent will follow Health Insurance Portability and Accountability Act and information security regulations set by federal, state, and local policies to ensure confidentiality and privacy of the client health information. Incumbent will establish good rapport with staff, clients and provide excellent customer service. Incumbent is expected to adhere to established Health Department policies and procedures.

Face to face or by telephone greets client, determines purpose of visit, answers customers' questions, provides information, and routes clients as per policies and procedures. Schedules / reschedules and confirms client appointments. Answers telephone / transfers calls. Call clients to remind of appointments and reschedule no shows. Follows the client check in processes, completes forms and copies / scans required client documents. Provides information and / or CAC related services as requested. Follows up on re-scheduled and cancelled appointments by telephone and / or by correspondence to assure client receive proper information. Maintains daily departmental call volume, quality, and productivity goals. Interacts appropriately and professionally with both internal, external customers, clients, and the public.

Registers clients in Health Management System (HMS) and determines method of payment. Interviews, verifies and records patient demographics and insurance / financial information. Verifies and records Florida Medicaid Management Information System (FMMIS), or other insurance coverage. Prepares and witnesses consent and release of information forms as needed.

Registration / Follow-Up / Reactivation : Interviews clients and verifies immigration documents to determine eligibility for services. Verifies Medicaid eligibility in FMMIS or other information systems. Safeguards the integrity of the database by ensuring that the client is properly registered, and records are not duplicated in Healthcare Management System and Florida Shots System in accordance with policies and procedures. Verifies and ensures that all required forms are correctly completed and signed by clients. Scans and files registration and clinical documents, picture identification and immunization records. Process returning clients for second or third doses of vaccines, open Florida Shots access client information and print vaccination records, make appointments if needed, print labels, and assign to nurse.

Independently interviews, assesses, and screens existing and completes client demographics, client appointment status, etc. Protects the security of medical records / EHR to ensure that confidentiality is maintained. Ensures that the client's medical record / EHR is completed following policy and procedures including DOHP 50-24-19. Scans and files registration and clinical documents. Maintains hard copy records and packs / logs for storage. Follows the facility's retrieval and log out / in procedure to account for all records. Processes release of information request ensuring that valid authorization has been given by the client or the client's legal representative; releases information to persons and agencies according to policy and regulations.

Serves as clinic cashier following Clinical Cash Collection Protocol. Reviews client account and collects current and outstanding balances according to the established sliding fee scale and agency policy. Reviews super bill to ensure information is entered accurately in the HMS record-of service section. Receives and records payments, provides correct change, and issues receipt. Reviews insurance information in HMS and bills correct insurance. Reconciles cash drawer, prepares daily cash collection log, and submits to supervisor. Scans and submits billing forms.

Participates in workgroups and meetings and attends / completes required trainings. Reviews / responds to email daily and completes on time all administrative requirements such as Employee Activity Records (EAR's), timesheets, response to FDOH emergency response alerts, etc. Participates in quality improvement activities, utilizing the Plan-Do-Check-Act methodology to pursue opportunities for improvement and review outcomes as needed.

Performs other related duties as assigned.

Required Knowledge, Skills, and Abilities :

• Knowledge of general office procedures and practices.
• Knowledge of correct grammar usage.
• Ability to prepare reports and correspondence.
• Ability to plan, organize and coordinate work activities.
• Ability to develop and implement office procedures.
• Ability to follow instructions.
• Ability to review data for accuracy and completeness.
• Ability to perform basic arithmetical calculations.
• Ability to establish and maintain effective working relationships with others.
• Ability to use a computer and basic word programs.
• Knowledge and skill in providing good customer service.

Qualifications :

Minimum - Customer service experience, cashiering experience.

Preferred - The incumbent in this position is preferred to be bilingual in English and Spanish or English and Creole.

Location : 1350 NW 14TH STREET, MIAMI, FL 33125.

Florida Department of Health Mission, Vision, and Values :

Mission : To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision : To be the Healthiest State in the Nation.

Values :

Innovation : We search for creative solutions and manage resources wisely.

Collaboration : We use teamwork to achieve common goals & solve problems.

Accountability : We perform with integrity & respect.

Responsiveness : We achieve our mission by serving our customers & engaging our partners.

Excellence : We promote quality outcomes through learning & continuous performance improvement.

The Benefits of Working for the State of Florida :

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and / or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website : http : / / www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.

Incumbents may be required to perform emergency duty before, during, and / or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and / or expertise.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.