Talent.com
Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM
Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOMTeleperformance USA • Memphis, TN, United States
Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM

Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM

Teleperformance USA • Memphis, TN, United States
11 hours ago
Job type
  • Full-time
Job description

Category : Information Technology

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include :

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Purpose

We are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management), CRM (Customer Relationship Management), and ITOM (IT Operations Management) offerings. In this role, you will serve as a trusted advisor to potential clients, showcasing the value of our solutions, driving technical discussions, and enabling successful sales engagements.

This position is 100% work at home.

Your Responsibilities

  • Collaborate with sales teams to understand client needs and propose tailored solutions using the ServiceNow ITSM, CSM, and ITOM platforms.
  • Conduct compelling product demonstrations, proof of concepts (POCs), and technical presentations to showcase the value of ServiceNow solutions.
  • Engage with client stakeholders, including technical teams and executive leadership, to identify challenges and align ServiceNow capabilities with business goals.
  • Design solution architectures and workflows, highlighting how ServiceNow can streamline processes and address client pain points.
  • Collaborate with the sales and delivery teams to create technical documentation, solution proposals, and responses to RFPs / RFIs.
  • Stay updated on the latest ServiceNow platform features, capabilities, and market trends to ensure solutions meet evolving client needs.
  • Support client workshops, discovery sessions, and technical deep dives to build confidence in ServiceNow solutions.
  • Collaborate with internal teams to ensure alignment between proposed solutions and delivery capabilities.
  • Act as a technical liaison between clients and internal teams during the pre-sales process, addressing questions and concerns promptly.
  • Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent work experience.
  • Minimum of 5 years of experience in pre-sales or technical consulting roles, with a strong focus on ServiceNow ITSM, CSM, and ITOM products.
  • Demonstrated ability to design and present complex technical solutions clearly and compellingly.
  • Expertise in ServiceNow platform capabilities, including workflows, integrations, and customizations.
  • Solid understanding of ITIL frameworks and ITSM best practices.
  • Excellent communication, presentation, and interpersonal skills, with the ability to engage technical and business audiences.
  • Strong problem-solving skills and a client-first mindset.
  • Focus on continual training on new ServiceNow technologies to keep skill sets current.
  • Experience in pre-sales for SaaS platforms or cloud-based solutions.
  • Familiarity with integration technologies such as REST / SOAP APIs and data transformation tools.
  • Experience with Now Assist and Creator Assist
  • Experience with integrating common telephony cloud solutions (e.g. Genesys, Amazon Connect, etc.)
  • Experience working with monitoring tools and strategies related to ITOM.
  • Project management experience or certification (e.g., PMP, Agile / Scrum certifications).
  • Certifications (Required) :

  • ServiceNow Certified System Administrator (CSA)
  • Certifications (Preferred) :

  • ServiceNow Certified Application Developer (CAD)
  • ITIL Foundation Certification (v3 or v4)
  • ServiceNow Certified Implementation Specialist – ITSM
  • ServiceNow Certified Implementation Specialist – CSM
  • ServiceNow Certified Implementation Specialist – ITOM
  • Soft Skills

  • Process Excellence
  • Collaboration
  • Communication
  • Emotional Intelligence
  • Open-Mindedness
  • Critical Thinking
  • Solution Orientation
  • Entrepreneurship
  • AI Proficiency
  • Data Literacy
  • Be Part of Our TP Family

    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    TP is an Equal Opportunity Employer

    Create a job alert for this search

    Solution Consultant • Memphis, TN, United States

    Related jobs
    Internal Medicine

    Internal Medicine

    Enterprise Medical Recruiting • Tunica, Mississippi, US
    Full-time
    Internal Medicine physician employment in Mississippi : .We are partnering with a Community Health Services Center that has been answering the call of Mississippi residents seeking comprehensive, af...Show more
    Last updated: 30+ days ago • Promoted
    Electronics Engineer

    Electronics Engineer

    U.S. Navy • West Memphis, AR, US
    Full-time +1
    To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.Every successful engineering career needs a solid foundation, and thats exactly what youll get.Do your job right...Show more
    Last updated: 2 days ago • Promoted
    Restaurant Delivery - Work When you want

    Restaurant Delivery - Work When you want

    DoorDash • Tunica, MS, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 2 days ago • Promoted
    Information Technology Professional

    Information Technology Professional

    U.S. Navy • Proctor, AR, US
    Full-time +1
    To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and su...Show more
    Last updated: 2 days ago • Promoted
    Drive with Doordash - No CDL license needed

    Drive with Doordash - No CDL license needed

    DoorDash • Earle, AR, United States
    Full-time
    No CDL needed / No commercial drivers license.DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day....Show more
    Last updated: 4 days ago • Promoted
    Delivery Driver - Flexible Schedule

    Delivery Driver - Flexible Schedule

    DoorDash • Tunica, MS, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 2 days ago • Promoted
    Restaurant Delivery - Sign Up and Start Earning

    Restaurant Delivery - Sign Up and Start Earning

    DoorDash • Tunica, MS, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 4 days ago • Promoted
    Emergency Medicine Physician Locum Tenens Job in Mississippi

    Emergency Medicine Physician Locum Tenens Job in Mississippi

    All Star Healthcare Solutions • Abbeville, MS, US
    Full-time
    All Star Healthcare Solutions is seeking a board‐certified or board‐eligible emergency medicine physician for a locum tenens opportunity in Mississippi. This role requires an active Mississippi lice...Show more
    Last updated: 1 day ago • Promoted
    Emergency Medicine Physician Locum Tenens Job in Mississippi

    Emergency Medicine Physician Locum Tenens Job in Mississippi

    HealthEcareers - Client • Abbeville, MS, USA
    Full-time
    All Star Healthcare Solutions is seeking a board‐certified or board‐eligible emergency medicine physician for a locum tenens opportunity in Mississippi. This role requires an active Mississippi lice...Show more
    Last updated: 14 days ago • Promoted
    CDL-A OTR Reefer Drivers

    CDL-A OTR Reefer Drivers

    Navajo Express • West Memphis, AR, US
    Full-time +1
    New Business and More High-Mile Lanes Secured! It's a Great Time to Find Your Lane at NavajoExpress!.No local positions currently available •. Top Drivers Earning $85,000-$90,000 a Year!.ISSAC ELD - ...Show more
    Last updated: 1 day ago • Promoted
    Restaurant Delivery - Sign Up in Minutes

    Restaurant Delivery - Sign Up in Minutes

    DoorDash • Tunica, MS, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 2 days ago • Promoted
    Delivery Driver - Sign Up in Minutes

    Delivery Driver - Sign Up in Minutes

    DoorDash • Tunica, MS, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 2 days ago • Promoted
    Emergency Medicine locum need in Mississippi

    Emergency Medicine locum need in Mississippi

    HealthEcareers - Client • Abbeville, MS, USA
    Full-time
    All‐Star Healthcare Solutions is seeking a physician for Emergency Medicine locum coverage in Mississippi.All Star Healthcare Solutions benefits. Paid and coordinated travel services.Dedicated, spec...Show more
    Last updated: 14 days ago • Promoted
    Delivery Driver - No Experience Needed

    Delivery Driver - No Experience Needed

    DoorDash • Earle, AR, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 4 days ago • Promoted
    Restaurant Delivery - Flexible Schedule

    Restaurant Delivery - Flexible Schedule

    DoorDash • Tunica, MS, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 2 days ago • Promoted
    Delivery Driver - Work When you want

    Delivery Driver - Work When you want

    DoorDash • Tunica, MS, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 2 days ago • Promoted
    Delivery Driver

    Delivery Driver

    DoorDash • Tunica, MS, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 4 days ago • Promoted
    Emergency Medicine locum need in Mississippi

    Emergency Medicine locum need in Mississippi

    All Star Healthcare Solutions • Abbeville, MS, US
    Full-time
    All‐Star Healthcare Solutions is seeking a physician for Emergency Medicine locum coverage in Mississippi.All Star Healthcare Solutions benefits. Paid and coordinated travel services.Dedicated, spec...Show more
    Last updated: 1 day ago • Promoted