Customer Service / Collections Specialist

Customer Service / Collections Specialist

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Customer Service / Collections Specialist

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Who are we?

We believe everyone should repay their debts and we assist people who don't think they can to find a way to do so.

Who are we?

We believe everyone should repay their debts and we assist people who don't think they can to find a way to do so.

We're 1500+ strong, with offices across Australia, USA and the Philippines. We're a profitable ASX200 company, with 2 main business streams : debt purchase and consumer lending. At the heart of our business is the fairness, respect and inclusion of all our customers and staff. We're proud of our business. You don't have to be mean to be a debt collector!

The opportunity

Responsibilities

We believe our collections agents provide customer service and that's why we call them Customer Relationship Managers. As part of a close team and with support on hand, you'll manage a portfolio of accounts and assist customers to resolve a financial problem. Your main responsibilities will be :

• Generating and investigating leads
• Making high levels of outbound calls
• Negotiating with customers
• Problem solving

What's in it for you?

What are we looking for?

Skills

We value attitude over experience and we trust our ability to give you great skills. If you're currently working in industries such as hospitality, retail or sales and looking for a new challenge, we'd love to hear from you. You should be :

The Perks

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Accounting / Auditing, Finance, and Accounting / Auditing

Industries

Banking, Insurance, and Financial Services

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