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Remote Pre-Sales Security Systems Engineer - Access Control & CCTV
Remote Pre-Sales Security Systems Engineer - Access Control & CCTVKastle Systems • Raleigh, NC, US
Remote Pre-Sales Security Systems Engineer - Access Control & CCTV

Remote Pre-Sales Security Systems Engineer - Access Control & CCTV

Kastle Systems • Raleigh, NC, US
2 days ago
Job type
  • Full-time
  • Remote
Job description

About the Opportunity

  • Opportunity for career advancement and growth within the organization
  • Supportive and collaborative work environment
  • Chance to make a positive impact on client satisfaction and member experience
  • Engaging and dynamic company culture
  • Comprehensive benefits package including health, dental, and retirement plans

What to Expect (Job Responsibilities)

  • Provide phone coverage for incoming and outgoing calls, ensuring calls are directed to the appropriate staff members
  • Acquire knowledge and proficiency in relevant resources to effectively assist members and clients
  • Resolve customer service issues and pharmacy network problems to ensure client satisfaction
  • Assist with on-site client orientation, health fairs, and business conferences
  • Perform office duties such as copying, collating, mailings, filing, and credit card processing

    • What is Required (Qualifications)

  • Must be available and punctual for scheduled work shifts
  • Minimum educational requirement : High School Diploma or GED
  • Completion of mandatory training programs, including HIPAA Privacy Course and HIPAA Security Course
  • Exceptional phone and listening skills
  • Exceptional written and verbal communication skills

    • How to Stand Out (Preferred Qualifications)

  • 0-2 years of experience in a customer service role within a healthcare-related service
  • Familiarity with medical terminology and pharmacy operations
  • Bilingual skills are a plus
  • Strong problem-solving abilities
  • Knowledge of customer relationship management (CRM) software

    • We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

    We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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