Commercial Lines - CSR

Job description

Job Summary :

Renegade Insurance is seeking an experienced Customer Service Representative to join our team! In this role, you will be responsible for building strong relationships with clients and working closely with our agents to ensure that our clients receive the best insurance coverage and service. You will be an integral part of the Renegade team, providing outstanding customer service, promoting policy renewals, and expanding our business.

Benefits :

Medical, dental, vision, and life insurance

Competitive compensation

Generous paid-time off program

Comprehensive training

Opportunities for career growth

Qualifications :

Excellent written and verbal English communication skills

Excellent customer service skills

Excellent organizational skills, effective time management, and interpersonal skills

Ability to successfully and creatively problem solve and negotiate solutions

Experience with Salesforce management system preferred but not required

Positive thinker, comfortable with fast paced environment

Strong Knowledge of commercial insurance products

Active Property and Casualty Insurance License (required)

Ability to work in a team environment and train others as necessary

Proficiency in Windows, Word, Power Point and Excel (knowledge of working with spreadsheets is required)

Contact Center experience preferred

Responsibilities :

Providing amazing customer service for Property and Casualty Insurance customers Completing all customer service requests including claims, endorsements, payments, and ID cards

Managing and completing renewals

Providing quotes for prospects

Assisting Producers and Account Managers / Retention Specialist to respond to service needs of customers

Fostering strong and lasting relationships with Customers, Producers and Account Managers / Retention Specialist

Participating in scheduled team and office meetings

Providing Account Management backup

Maintaining working knowledge of carrier products and processes

Performing other functions as required

License / Certification : Property and Casualty Insurance License (Required)

Work Location : Remote

Job Type : Full-time

Schedule : Monday to Friday