Collision Estimator

Company : Gerber Collision &Glass

WELCOME TO GERBER COLLISION& GLASS

Our Team Members Drive Us! Gerber Collision & Glass is one of thelargest collision repair companies in North America. With $2+billion in sales, over 800 locations and growing, our 10,000+ teammembers across the United States and Canada are passionate aboutdelivering our goal to WOW Every Customer and Be theBest!

We invite you to join ourteam. Gerber offers a great place to launch and grow careers. As wecontinue to grow, we have endless opportunities for you to growwith us.

Gerber Collision &Glass recognizes, values and welcomes all applicants with uniquetalents and abilities from all backgrounds and characteristics.

Allqualified individuals are encouraged to apply, includingindividuals with disabilities and Protected Veterans.

Job Description :

TheEstimator’s primary responsibility and accountability is to providean exceptional and successful customer experience while creating estimates, coordinating repair needs forcustomers including all communication, informing and updatingcustomers and insurance companies throughout the repairprocess.

The Estimator accurately assesses the damage of vehiclesand documents needed repairs and parts replacement onthe damage appraisal.

The Estimator plays a pivotal role in thesuccess of the customer’s experience by ensuring they are working inalignment with all team members in achieving the repair facility'sKPIs.

$65,000 - 130,000+ / year

KeyJob Responsibilities

Role andRequirements

Ensureevery customer interaction is documented, updated efficientlyand accurately with pertinentdetails

ProvideCustomer with accurate and timely information, guiding them throughthe repair process and ensuring that they receive excellent customerservice

Ensurecompliance with all insurance client requirements, processes andmetrics

Ensurecompliance with all WOW Operating Way’s regarding customerdrop-offs, repair planning, customer communication, anddelivery

Communicateall customer requests and needs to appropriate teammembers

Providespositive energy when greeting customers in person and on thephone

Understandingof all required Insurance programs andprocedures

Participatein daily production walks with the Management Team, asrequired

Supportall team members whenrequired

Participatein monthly Health & Safety and staff meeting (ifrequired)

Attendtraining, information sessions and workshops recommended by StoreManager

Maintainthe store's KPI’s by maximizing roleperformance

Upholdthe company's Core Values : Honesty, Integrity &Respect

Educationand / or Experience Required

Knowledgeof Repairs and OEGuidelines

HighSchool Diploma orequivalent

Awarenessof where to look foranswers

BasicComputerSkills

Compliancefor DRP’s Minimum of 1-yearexperience

Mustbe willing to complete I-CARTraining

ValidDriver’s License

RequiredSkills / Abilities

Awarenessof where to look foranswers

BasicComputerSkills

Compliancefor DRP’s Minimum of 1-yearexperience

Mustbe willing to complete I-CARTraining

ValidDriver’sLicense

Pleasenote, this job description is not designed to cover or contain acomprehensive listing of activities, duties or responsibilitiesthat are required of the employee for this job.

Duties,responsibilities, and activities may change at any time with orwithoutnotice.

Thephysical demands of your job must be met to successfully performthe essential functions of the job. Reasonable accommodations maybe made to enable individuals with disabilities to perform the job.#INDWEST

Benefits That Drive YourSuccess

Gerber offers the comprehensivebenefits you expect from an industry leader,including :

• Competitive PayPlans
• Medical, Prescription Drug, Dental &Vision Insurance
• 401(k) Retirement Plan withcompany match
• Employer Paid Short-TermDisability & Life Insurance
• Paid Vacation& Holidays
• Continuing EducationOpportunities

Gerber Collision & Glass is proud tobe an equal opportunity employer committed to an inclusive anddiverse workplace. All qualified candidates will receiveconsideration for employment, regardless of race, color, religion,sex, sexual orientation, gender identity, national origin,protected veteran status, disability, age, pregnancy, geneticinformation, creed, marital status, or any other consideration,prohibited by law or by contract.

About Us

Gerber Collision & Glass has been WOWing customers withour collision repair services for over 80 years. Please visit gerbercareers.

com to learn more aboutour company.