Senior Customer Experience SpecialistVirtualVocations • Rochester, New York, United States
Senior Customer Experience Specialist
VirtualVocations • Rochester, New York, United States
30+ days ago
Job type
- Full-time
Job description
A company is looking for a Senior Customer Experience Specialist.
Key Responsibilities
Resolve complex pharmacy-related issues and provide advanced support for the EQUIPP platform
Collaborate with pharmacies, health plans, and providers to enhance quality performance
Maintain accurate CRM records and support quality reporting and value-based care initiatives
Required Qualifications
Bachelor's degree (advanced degree preferred)
5+ years in customer support, preferably in healthcare or pharmacy tech
Knowledge of pharmacy operations, medication management, and quality programs
Proficient in CRM tools (Salesforce, Zendesk) and data analysis (SQL, Excel)
Strong understanding of Star Ratings, CMS, and value-based care
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Customer Experience Specialist • Rochester, New York, United States
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