IT Support Technician

Job Type

Full-time

Description

JOB TITLE : IT Support Technician

STATUS : Full-Time

TYPE : On Campus

REPORTS TO : IT Director

PURPOSE :

Smith Chason College is a private postsecondary institute with four locations throughout California and Arizona. The IT Support Technician will be responsible for installing and maintaining hardware, software, medical equipment, project tasks, and more. A substantial portion of the role will require working in a ticket system resolving issues and requests for staff and students. This role will serve as a resource to employees and students and will work collaboratively with other members of the IT team to provide exceptional service for staff, students, and the IT department for multiple office locations with upwards of 3500 users.

This role will also be involved with responsibilities managing facilities. Responsibilities include small tasks (hanging picture frames, installing TV's, etc.), obtaining quotes, and managing projects.

Ideal candidates will have experience and extensive exposure in a technical support role. Comfortable working in fast-paced environments. Efficient in problem solving and troubleshooting. Possesses a passion for technology, excellent communication skills, follow directives from upper management, and show the ability to work well with teams.

EDUCATION / QUALIFICATIONS / COMPETENCIES :

• 2+ years of experience in a technical support role
• Knowledge of the following technology as listed below :
• Microsoft Office365, Azure Directory, Exchange, etc.
• Support desk software such as Zendesk
• Windows-based / MAC hardware, mobile operating systems (Android, iOS, etc.), network configuration / troubleshooting (SonicWALL, Ubiquiti), and server configuration / troubleshooting (domain, file server).
• Excellent customer service and communication skills

OVERALL RESPONSIBILITIES :

PHYSICAL REQUIREMENTS / WORKING CONDITIONS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CULTURE OF CARE :

Culture of Care is our commitment to create a supportive environment in which every student can achieve their educational and career goals. Culture of Care encourages one-on-one relationships. Creating a culture that focuses on the student and their wellness. This includes understanding the student's complex lives. It is about creating a school where everyone feels welcomed by :