Overview
POSITION SUMMARY : Provide installation and technical support for the most complex Snap-on products to internal and external customers including troubleshooting, documentation, and training for assigned product line(s).
Responsibilities
- Provide implementation, customer training, and ongoing troubleshooting and maintenance for Snap on Tool Control systems.
- Make recommendations to improve and enhance products and work with internal and external sources to resolve problems.
- Support and install new product implementation by working closely with Engineering and Sales personnel as products are developed and provided to Client.
- Document incoming calls. Develop and maintain information databases as required and utilize data to prepare for service calls.
- Coordinate service activities on assigned products.
- Act as a resource for others as needed.
- Keep abreast with industry standards and emerging technology.
- Participate in special projects as needed.
- Follow all company policies and procedures.
- Travel to customer facilities including overnight domestic travel. Position requires 50-80% travel.
- Perform all other duties as assigned by management.
Qualifications
- Associate's degree in related field with 1-3 years of experience or equivalent work experience; Bachelor's degree preferred
- 1 - 5 years of field service or technical support experience
- Basic mechanical ability and basic equipment repair skills
- Strong problem solving skills with the ability to work independently
- Customer focused
- Ability to learn a broad range of products across multiple product lines
- Computer skills : Proficiency with Windows operating systems, as well as Office 365, experience in using Service Ticket systems
- Ability to add PC's to a network and troubleshoot basic PC problems
- Excellent communication skills - both verbal and written, including technical writing skills
- Presentation skills with prior training experience
- Demonstrated organizational skills, leadership ability, project coordination capabilities
- Demonstrated ability to work cross-functionally
- Must be able to pass background check to gain access to military and government facilities
Snap-on is a drug free work environment and welcomes all qualified candidates to apply.
Local candidates are strongly encouraged to apply since we are not offering relocation assistance at this time.
Snap-on is an Equal Opportunity Employer, Minority / Female / Disabled / Veteran
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