IT Service Specialist II

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

IT Service Specialist II (TFT) - Orlando

Electronic Arts creates next-level entertainment experiences that inspire

players and fans around the world. Here, everyone is part of the story -

part of a community that connects across the globe. A place where creativity

thrives, new perspectives are invited, and ideas matter. A team where

everyone makes play happen.

EA's Information Technology (EAIT) team connects the company's global

workforce, ensuring seamless collaboration and operational efficiency. IT

supports diverse enterprise needs - from game development to marketing

and publishing - with innovative solutions that foster creativity and

productivity. As a member of EAIT, you'll play a pivotal role in empowering

employees and ensuring the smooth operation of a global digital

entertainment leader.

You'll report into the IT Manager, working with the Orlando Site IT team to

support Tiburon Studios, supporting titles such as Madden NFL and College

Football. You'll also engage with the larger Global IT community to share

and exchange technical knowledge.

You will be focused on client-based support solutions that enable the

development of games and ensure a seamless, high-quality experience for all

studio staff.

This is an on-site role based in our Orlando, Florida EA office.

Responsibilities

• Provide hands-on technical support to end users, ensuring prompt and

professional resolution of IT requests through the ticketing system, chat,

email, or in-person interactions.

maintenance of desktop systems, peripherals, and accessories for both

development and non-development staff.

hires, refreshes, and hardware replacements across Windows and macOS

environments.

coordination with Facilities and Workplace Experience.

reviews, team meetings, and live presentations.

properly tracked, tagged, and updated in inventory systems.

problems when required to higher-level engineers or global IT teams.

employees at all levels, including studio leadership and executive users.

identifying process gaps, and proposing operational enhancements.

Qualifications

technical role in a professional environment.

including installation, configuration, and troubleshooting.

peripherals, and accessories.

and Xbox Series) and related peripherals used in development and

testing environments.

SCCM, ServiceNow, or comparable systems.

and accurately.

processes.

and DNS.

asset tracking and inventory management.

delivering quality customer service.

multiple priorities.

are preferred.

business hours (8 AM - 6 PM) with occasional extended coverage as needed

About Electronic Arts

We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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