IT Service Desk Support Specialist

Title : IT Service Desk Support Specialist

Location : Orlando International Airport (MCO), Orlando, FL

Are you looking for an IT job in one of the busiest destination airports in the world that acts as the starting point for many vacations to the place "Where Dreams Come True"? Fully functioning IT systems play an essential part in ensuring the passenger journey through the airport runs as smoothly as possible - and helping to support those IT systems could be where you come in!

Position Overview : As an IT Service Desk Support Specialist, you will provide service operation support on-site 40hrs / week at the direction of the local IT Manager. Our organization places a premium on customer service. We are looking for individuals that can be responsive, professional, trustworthy, and deliver performance that enhances our company's reputation each time they interact with the customer.

FLSA Status and Hours : This is a full time, salaried, non-exempt position with great hours : Monday-Friday, 8 : 00 AM - 5 : 00 PM shift.

Responsibilities and Minimum Qualifications :

• Client Interaction : regularly interact with Greater Orlando Aviation Authority (GOAA) customers.
• Performs installation, configuration, relocation and support of the Authority's computer equipment and workstation software.
• Documentation and Reporting : provides assistance by working in close contact with the vendors and clients. Engineer must ensure their knowledge base is current and accurate and all technical issues must be tracked and documented in a detailed format.
• Track all issues. IT Service Desk Support Specialist must carefully track and comment all issues and resolution in detail within Service Now.
• Troubleshoot problems that impacts the IT services. IT Service Desk Support Specialist works to triage or troubleshoot the problem if possible.
• Responsible for the timely completion of assigned incidents and tasks.
• Experience managing, supporting and deploying network infrastructures.
• Good oral and written communication skills.
• Receives user Service Desk calls, documents user's requests, and provides telephone assistance for troubleshooting, installation and configuration of the Authority's computers and software.
• Provide first level VoIP and Mobile device support.
• Provide first line support; escalates more complex problems to a second level resource.
• Produce training material as needed.
• Performs other duties as required.

Education, Experience and Certification :

Preferred Experience :

Personal Attributes :

Physical Attributes :

Benefits :

Join Our Team

ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to the world's airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.

ServiceTec Culture : We're a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect.

We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible. We consistently recognize those employees who go "above and beyond."

ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

For immediate consideration, please send in your resume and cover letter, including salary expectations which be treated in confidence. We are thankful to receive any applications; however, only those selected for an interview will be contacted.

Your application will be held on file indefinitely, if you wish to have your personal data removed, please follow the instructions in the application acknowledgement email you will receive.